topic Re: Broadband speed to my Laptop in Broadband

Broadband speed to my Laptop

mike_wing — Mon, 25 Apr 2022 07:09:36 GMT

Broadband to Router is approx 32mbs. Ok for a day, then the speed from my Router drops down to around 1mbs. Restart and immediately back to 32mbs. Have to do this every day or two. Is the Router at fault?

Re: Broadband speed to my Laptop

martswain — Mon, 25 Apr 2022 07:21:24 GMT

@mike_wing when the speed to your laptop drops does the router remain connected at 32 to the "outside" world or is that connection dropping too ?

Does the issue happen both on WiFi and Ethernet connections to your laptop ?

If you have close neighbours and are using WiFi have you checked for local interference from other routers that could be affecting your speeds ?

Re: Broadband speed to my Laptop

Debbie-TalkTalk — Mon, 25 Apr 2022 07:48:12 GMT

Hi mike_wing

I have posted on your original topic on the Community.

Thanks

Debbie

Re: Broadband speed to my Laptop

martswain — Mon, 25 Apr 2022 07:54:21 GMT

@mike_wing I didn't realise you had a 12 day old topic on this already, best to keep to that one, it gets very confusing when you open multiple topics on exactly the same issue !

https://community.talktalk.co.uk/t5/Broadband/Having-to-restart-my-router/m-p/2879620#M835644

Re: Broadband speed to my Laptop

mike_wing — Fri, 29 Apr 2022 07:36:31 GMT

Yes, the speed to my Router remains the same at 32mbs. Its the speed from my Router to my Laptop that drops. Resart and back to over 30mbs for a day or so.

Re: Broadband speed to my Laptop

mike_wing — Fri, 29 Apr 2022 07:37:44 GMT

Nowhere near as confusing as Customer services.

Re: Broadband speed to my Laptop

Debbie-TalkTalk — Fri, 29 Apr 2022 07:53:43 GMT

Hi mike_wing

I have posted on your other topic on the Community to confirm that a replacement router has been sent for testing.

Thanks

Debbie

Re: Broadband speed to my Laptop

mike_wing — Fri, 29 Apr 2022 09:20:05 GMT

Thank you. Appreciated.

Re: Broadband speed to my Laptop

Debbie-TalkTalk — Fri, 29 Apr 2022 09:23:03 GMT

Hi Mike

No problem, please let us know how you get on.

Thanks

Debbie

Re: Broadband speed to my Laptop

mike_wing — Fri, 29 Apr 2022 09:24:17 GMT

Speed to Router is fine. Router to Laptop drops over the day. Router is wired and Wi-fi.

Re: Broadband speed to my Laptop

Debbie-TalkTalk — Tue, 03 May 2022 06:43:49 GMT

Hi Mike

I have replied to your Private Message.

Thanks

Debbie