topic Re: I cannot access my work computer through VPN in Broadband

I cannot access my work computer through VPN

tatalkUser2022 — Tue, 08 Feb 2022 14:33:50 GMT

Hello,

My VPN connection to work has stopped working and I am getting an error message which says “The VPN connection between your computer and the VPN server could not be completed, ... If the problem persists, contact your network administrator or Internet Service Provider.”

The VPN software that I am using is the built in Windows 10 and it has stopped working since Wednesday 19 January. I have noticed that a number of users seem to be having a similar problem from the mid-January.

The router which I have is TalkTalk Wi-Fi Hub with firmware version SG4K100130 with no problem for more than a year. The problem is the router which I think an update/firmware was done on Tuesday 18th January. I am able to connect to work computer using my mobile hotspot.

I have had chat with talktalk a few times but got nowhere. They couldn't assess where the problem is. I am still not able to connect to the office computer using this router. Please could you help me to find a solution.

Many thanks

Ahmad

Re: I cannot access my work computer through VPN

Karl-TalkTalk — Tue, 08 Feb 2022 14:45:22 GMT

Can you please add your home phone number to your 'Community Profile' so I can pick this up for you.

Thanks

Karl.

Re: I cannot access my work computer through VPN

tatalkUser2022 — Tue, 08 Feb 2022 15:25:50 GMT

Hi Karl

Thanks

Just added our home phone number, as requested.

I Think I added the same post twice and I cannot delete one. Could you delete one of them for me please?

Thanks

Re: I cannot access my work computer through VPN

tatalkUser2022 — Tue, 08 Feb 2022 15:45:32 GMT

Hi Karl

Are you still there?

Thanks

Re: I cannot access my work computer through VPN

tatalkUser2022 — Tue, 08 Feb 2022 16:00:27 GMT

Is there any support team to help me please

Re: I cannot access my work computer through VPN

Debbie-TalkTalk — Wed, 09 Feb 2022 07:22:31 GMT

Hi tatalkUser2022

I will post on your other topic on the Community.

Thanks

Debbie

Re: I cannot access my work computer through VPN

Chester08 — Mon, 25 Apr 2022 09:30:44 GMT

Hi, I seem to be having the same problem. Have used the same connection since March 2020 without any problems & now cant connect, Spoke to a colleague at work who had similar issues & a Debbie from Talk Talk Support Team sent him out a new TalkTalk router huawei Black. My colleagues user name is talktalk2022 & his PC displayed the same message. "The VPN connection between your computer and the VPN server could not be completed. The most common cause for this failure is that at least one internet device (for example, a firewall or router) between your computer & the VPN server is not configured to allow generic routing. Encapsulation (GRE) protocol packets. If the problem persists contact your network administrator or internet service provider.