topic No PPTP access in Broadband

No PPTP access

jamiec — Mon, 25 Apr 2022 11:35:47 GMT

Hi there, I'm unable to connect to my work VPN over PPTP.

Do I need a firmware upgrade on the router?

Hardware version: FAST5364 3.00

Software version: SG4K100136

GUI version: 5.6.1

Please advise

Many thanks

Jamie

Debbie-TalkTalk — Mon, 25 Apr 2022 11:37:26 GMT

Hi Jamie

Apologies for this.

I will need to make a change to your router firmware. When would be the best time for me to do this?

We advise to leave the router switched on without being rebooted whilst we update the FW. This usually takes no longer than 15 minutes to update.

Thanks

Debbie

jamiec — Mon, 25 Apr 2022 11:39:19 GMT

Hi Debbie,

Thanks for the quick reply. Now would be perfect if you could?

Many thanks

Jamie

Debbie-TalkTalk — Mon, 25 Apr 2022 11:45:51 GMT

Hi Jamie

All updated 🙂

Please can you retest and let us know how you get on?

Thanks

Debbie

jamiec — Mon, 25 Apr 2022 11:48:39 GMT

Perfect - that's working now. Thanks so much for sorting so quickly. Star!

Cheers

Jamie

Debbie-TalkTalk — Mon, 25 Apr 2022 11:49:46 GMT

Hi Jamie

Ahh no problem 🙂

Apologies again for the issues you have experienced.

Debbie