topic Re: VPN Stopped Working in Broadband

VPN Stopped Working

RWoodward — Mon, 25 Apr 2022 12:01:33 GMT

Hi,

My TalkTalk Router has just stopped allowing my work VPN to connect. I've lost half a day of work so far trying to get it working again. It appears this might be a firmware issue and you can't download the firmware direct so TalkTalk customer service need to fix it for you?

Please help ASAP.

Robin

Re: VPN Stopped Working

KeithFrench — Mon, 25 Apr 2022 12:10:53 GMT

I assume that you have the Sagemcom WiFi hub & that its firmware has recently been updated? I have asked one of TalkTalk's support to pick your thread up and fix it for you.

They aim to respond within 48 hours (Monday - Friday), but if more urgent you can always try the Service Centre. The posts are responded to in time/date order, oldest first. Please try to avoid posting on here until TalkTalk have responded to you, otherwise, this will just put you further down the queue.

To save yourself time, please make sure that your community profile includes your first & last names, broadband phone number & if possible an alternative contact number. This can be done by clicking on your Avatar picture then click on "My Settings" followed by:-

Personal Profile > Personal Information

Otherwise, TalkTalk will not be able to tie up your forum username to your broadband account. Only you & TalkTalk have visibility of your details.

Re: VPN Stopped Working

Chris-TalkTalk — Mon, 25 Apr 2022 12:40:30 GMT

Hi Robin,

Which router do you have?

Chris

Re: VPN Stopped Working

RWoodward — Mon, 25 Apr 2022 13:00:39 GMT

Hi Chris, I have a TalkTalk Wifi Hub - Sagemcom Device ver. FAST 5364-3.T8

Re: VPN Stopped Working

Chris-TalkTalk — Mon, 25 Apr 2022 13:12:50 GMT

OK. I can try a different firmware version, is it OK to do this now, it will take a few minutes to complete?

Chris

Re: VPN Stopped Working

RWoodward — Mon, 25 Apr 2022 13:16:54 GMT

Yes, Please do ASAP.

Thanks,

Robin

Re: VPN Stopped Working

Chris-TalkTalk — Mon, 25 Apr 2022 13:23:23 GMT

OK, I'll update it now, it should complete in a few minutes, please don't switch off your router

Thanks

Chris

Re: VPN Stopped Working

RWoodward — Mon, 25 Apr 2022 14:16:16 GMT

Thanks Chris, this seems to have worked for now. I had to update some of the settings to get the internet pass through to my WiFi router to work, but all sorted now.

Re: VPN Stopped Working

Debbie-TalkTalk — Tue, 26 Apr 2022 05:47:48 GMT

Hi RWoodward

That's great, thanks for letting us know.

Debbie