topic VPN being blocked by router in Broadband

VPN being blocked by router

Sam Guymer — Mon, 25 Apr 2022 14:47:56 GMT

I am experiencing issues connecting to the VPN. I have tried to resolve the issue with my IT team at work and we believe the issue is the router blocking the access to VPN.

Please can this be looked into asap, I have spent all of my working day trying to resolve the issue.

Re: VPN being blocked by router

Skynet_TX — Mon, 25 Apr 2022 19:28:42 GMT

Hi @Sam Guymer,

What model of router do you have ?

What firmware version is it running (you may be able to see the 'version' at the bottom of the router login screen at http://192.168.1.1/)

What VPN software do you use, or do you use the built in Windows 10/11 VPN ?

For one of the TalkTalk Support Team on this community to be able to look into this you will need to update your community profile to include your name, landline telephone number that your TalkTalk service is provided on & an alternative contact number. This will allow them to identify you, and they will then be able to help.

Don't post any personal details in this thread, just add them to your community profile (only you and the TalkTalk Support Team on this community can see your profile details).

Then they will hopefully be able to respond to this post tomorrow.

Re: VPN being blocked by router

Sam Guymer — Mon, 25 Apr 2022 20:00:19 GMT

Thank you for your response and help. I have added the information you stated to my community page. Hopefully someone from TalkTalk can resolve my issue tomorrow morning.

Re: VPN being blocked by router

Debbie-TalkTalk — Tue, 26 Apr 2022 06:56:00 GMT

Hi Sam

Apologies for this. Please can you also add your TalkTalk landline number to your Community Profile.

When would be the best time for me to update your firmware?

We advise to leave the router switched on without being rebooted whilst we update the FW. This shouldn't take any longer than 15 minutes.

Thanks

Debbie

Re: VPN being blocked by router

Sam Guymer — Tue, 26 Apr 2022 07:37:28 GMT

Hi Debbie, thanks for coming back to me.

I have added my landline to my community profile, under personal notes.

If you could update ASAP, that would be great. Thank you.

Re: VPN being blocked by router

Debbie-TalkTalk — Tue, 26 Apr 2022 07:47:26 GMT

Hi Sam

Thank you 🙂 All updated, please can you retest?

Re: VPN being blocked by router

Sam Guymer — Tue, 26 Apr 2022 07:55:50 GMT

Just tested and the vpn is working now. Thank you!!

Re: VPN being blocked by router

Debbie-TalkTalk — Tue, 26 Apr 2022 07:59:07 GMT

Hi Sam

I'm so glad to hear this, thanks for letting us know 🙂

Debbie