topic Re: TalkTalk Wi-Fi Hub Broken - Possible to get Eero as replacement? in Broadband

TalkTalk Wi-Fi Hub Broken - Possible to get Eero as replacement?

ElXando — Mon, 25 Apr 2022 15:32:11 GMT

Hi,

I'm on the Fibre 150 package which I have been a bit over a year, and have been extremely pleased with it. I recently came home after being away for a couple of days and found the internet wasn't working. The Wi-Fi hub seems to be looping - it would flash orange for a while, then alternate flashing orange and white, then stop altogether for a couple of seconds, then repeat. I used the service centre to perform a live connection test which said my connection was fine, so I tried an old tp-link router I had lying around and now everything works again, so I think the router must be faulty and I've also seen community posts of people who had the same issue fixed by a replacement router.

As I'm on Fibre 150 I was hoping I could be sent an Eero 6 to replace the Wi-Fi hub?

Many thanks.

Re: TalkTalk Wi-Fi Hub Broken - Possible to get Eero as replacement?

Chris-TalkTalk — Tue, 26 Apr 2022 06:26:35 GMT

Hi ElXando,

I'm sorry to hear that you're experiencing problems with your service. Which router do you currently have connected?

Chris

Re: TalkTalk Wi-Fi Hub Broken - Possible to get Eero as replacement?

ElXando — Tue, 26 Apr 2022 09:14:06 GMT

Hi Chris,

I currently have connected a TP-Link Archer C2: https://www.tp-link.com/uk/home-networking/wifi-router/archer-c2/

The router that I believe to have broken is the TalkTalk Wi-Fi Hub.

Thanks.

Re: TalkTalk Wi-Fi Hub Broken - Possible to get Eero as replacement?

Chris-TalkTalk — Tue, 26 Apr 2022 09:32:07 GMT

We can send another Wifi hub to test with, would you like me to arrange this?

Chris

Re: TalkTalk Wi-Fi Hub Broken - Possible to get Eero as replacement?

ElXando — Tue, 26 Apr 2022 11:49:21 GMT

Hi Chris,

I would rather the Amazon Eero if possible?

Or is that only available on Future Fibre? When I had TalkTalk installed, the guy had to run a new cable from the utility pole to my house as the old one was unusable, and my connection is brilliant so I don't think I'd really gain anything by getting FTTP?

Many thanks.

Re: TalkTalk Wi-Fi Hub Broken - Possible to get Eero as replacement?

Chris-TalkTalk — Tue, 26 Apr 2022 12:13:15 GMT

I'm sorry, yes the Eero is only available to FTTP customer and only those on certain packages

Chris

Re: TalkTalk Wi-Fi Hub Broken - Possible to get Eero as replacement?

ElXando — Tue, 26 Apr 2022 15:16:03 GMT

Fair enough, just seems mad that if I choose to swap to FTTP it's costing TalkTalk money in order to send someone to install a new cable for the same exact service, same cost to me and to render redundant a cable that is barely a year old!

Perhaps I'll try a hardware reset on the Wifi hub first and get back to you, thanks.

Re: TalkTalk Wi-Fi Hub Broken - Possible to get Eero as replacement?

Anonymous — Wed, 27 Apr 2022 05:56:30 GMT

Morning,

Ok, please let us know how you get on.

Thanks