topic WORK VPN ACCESS BLOCKED in Broadband

WORK VPN ACCESS BLOCKED

Banjo27 — Wed, 27 Apr 2022 09:29:33 GMT

Hi everyone,

and this: https://community.talktalk.co.uk/t5/Broadband/VPN-stopped-working-with-Sagemcom-SG4K100136/m-p/2880354#M835861

Been using this PC and Router combination to access my companies VPN for a long time working from home. Seems to have stopped working in the last 4/5 days. VPN is standard profile through Windows. Other TalkTalk customers in my company seem to be having the same issue.

I connected my PC to my mobile phone's hotspot using mobile data and there was no issue accessing the VPN.

TalkTalk Wi-Fi Hub

Hardware version: FAST5364 3.00
Software version: SG4K100136

It appears that a small change in the Firmware is required to re-allow VPN connections.

Thanks

Banjo

Re: WORK VPN ACCESS BLOCKED

Debbie-TalkTalk — Wed, 27 Apr 2022 09:33:14 GMT

Hi Banjo27

Apologies for this. I will need to make a change to your firmware. When would be the best time to do this?

We advise to leave the router switched on without being rebooted whilst the FW is being updated. This should take no longer than 15 minutes.

Thanks

Debbie

Re: WORK VPN ACCESS BLOCKED

Banjo27 — Wed, 27 Apr 2022 09:34:04 GMT

Ready to go right now Debbie.

Thanks for quick response.

Re: WORK VPN ACCESS BLOCKED

Debbie-TalkTalk — Wed, 27 Apr 2022 09:42:32 GMT

Hi Banjo27

All updated 🙂 Please can you retest and let us know how you get on.

Thanks

Debbie

Re: WORK VPN ACCESS BLOCKED

Banjo27 — Wed, 27 Apr 2022 09:55:25 GMT

Hi Debbie,

All fixed thank you.

Could you please make the Telephone team aware of this fault as I spend ~30 minutes chatting to one of the operatives and he had no idea this was a problem and no idea how to fix it!

Thanks again

Re: WORK VPN ACCESS BLOCKED

Debbie-TalkTalk — Wed, 27 Apr 2022 10:20:44 GMT

Hi Banjo27

I'm so glad to hear that this is now working. I will feed this back.

Thanks

Debbie