topic Re: Change DNS on DLINK DSL 3782 in Broadband

Change DNS on DLINK DSL 3782

fva1992 — Tue, 26 Apr 2022 18:33:21 GMT

Hi - I have issues with my VPN client (FortiClient) on my TalkTalk home wifi and my IT department has advised me that I need to change my DNS to 8.8.8.8.

However I understand that I am not able to do this by logging into my router admin as I am using the DLINK DSL 3782 router. Can you pls advise if someone from the support team can change my DNS?

Thanks

Re: Change DNS on DLINK DSL 3782

Skynet_TX — Tue, 26 Apr 2022 19:54:51 GMT

Hi @fva1992,

The support team here will be able to offer advice tomorrow. The older D-Link routers can be a bit strange with VPN access, so it is possible the team here may suggest that they send you a newer model of router, but they will be able to confirm when they reply tomorrow.

Re: Change DNS on DLINK DSL 3782

fva1992 — Tue, 26 Apr 2022 22:21:56 GMT

Many thanks – much appreciated if the team can revert tomorrow

Re: Change DNS on DLINK DSL 3782

Debbie-TalkTalk — Wed, 27 Apr 2022 06:18:22 GMT

Hi fva1992

Would you like me to send a different make and model of router?

Thanks

Re: Change DNS on DLINK DSL 3782

fva1992 — Wed, 27 Apr 2022 10:45:56 GMT

Yes please - if we think that can resolve the issue that would be great to try.

Re: Change DNS on DLINK DSL 3782

Debbie-TalkTalk — Wed, 27 Apr 2022 11:01:19 GMT

Hi fva1992

The router is on its way, please allow 24-48hrs for this to arrive.

Let us know how the connection compares with this router.

Thanks

Debbie