topic Re: VPN in Broadband

VPN

steve sellwood — Wed, 27 Apr 2022 12:43:21 GMT

I cannot connect to my employers VPN via my home TalkTalk router ; colleagues have also had this problem on TalkTalk and the fix has been a firmware update on the router - how do i do this?

I have successfully connected connected to the VPN using a 3 MiFi dongle at home so I am certain the problem is with the TalkTalk router

Re: VPN

Debbie-TalkTalk — Wed, 27 Apr 2022 12:45:27 GMT

Hi Steve

Apologies for this.

Please can you also add your TalkTalk landline number to your Community Profile.

Thanks

Debbie

Re: VPN

Debbie-TalkTalk — Thu, 28 Apr 2022 06:30:49 GMT

Hi Steve

Thanks for updating your Community Profile.

I will need to make a change to your router firmware. When would be the best time to do this?

We advise to leave the router switched on without being rebooted whilst we update the FW. This should take no longer than 15 minutes.

Thanks

Debbie

Re: VPN

steve sellwood — Thu, 28 Apr 2022 08:12:51 GMT

It`s OK to update the firmware at any time, thanks

Re: VPN

Debbie-TalkTalk — Thu, 28 Apr 2022 08:22:02 GMT

Hi Steve

All updated 🙂

Please can you retest and let us know how the connection compares.

Thanks

Debbie