topic Re: Router firmware SG4K100136 in Broadband

Router firmware SG4K100136

steviejay — Fri, 22 Apr 2022 13:28:18 GMT

I think my router was updated this morning to this firmware (looking at the logs)

I experienced connection drops throughout the morning between 09:30 and 11:30.

I have restarted the router and Powerline adapters that have been working well.

Line speed has gone down slightly from about 48Mbps to 47Mbps, the upstream is unchanged at around 7.7Mbps.

WiFi performance seems okay (Speedtest on iPhone SE 2020)

LAN throughput Speedtest to (Powerline) gaming PC is down to around 20Mbps from 40Mbps+

Checked the Powerline link speed and it's ~600Mbps, which is normal.

@Debbie-TalkTalk

Re: Router firmware SG4K100136

KeithFrench — Fri, 22 Apr 2022 14:04:00 GMT

I'll ask TalkTalk's support to investigate this for you.

Re: Router firmware SG4K100136

Chris-TalkTalk — Fri, 22 Apr 2022 14:40:12 GMT

Hi steviejay,

Could you switch your router off and leave it off for at least 30 minutes then switch back on and monitor over the weekend. If you still have issues please let us know

Thanks

Chris

Re: Router firmware SG4K100136

steviejay — Fri, 22 Apr 2022 15:00:36 GMT

Thanks.

I have already factory reset the router to little effect (can get about 25Mbps max) but still generally 20Mbps.

Looked also at Realtek LAN driver updates (have updated to latest W11 driver on mainboard website) to no effect.

Will switch off on Saturday morning as I will be out for at least 1 hour., then will monitor as suggested.

Re: Router firmware SG4K100136

Chris-TalkTalk — Fri, 22 Apr 2022 15:03:25 GMT

OK thanks, please let us know how you get on

Chris

Re: Router firmware SG4K100136

steviejay — Sat, 23 Apr 2022 18:39:38 GMT

So, I switched off the router for over 30 mins this morning. I have a new external IP but the issue remains.

Other laptop is getting full bandwidth on LAN, I switched ports (normally Powerline is in LAN1 and LAN2 goes to downstairs unmanaged switch - where the other laptop is getting full bandwidth).

TPLink adapters have both been unplugged and replugged (forced restart).

Only difference is I run CAT6 to the Powerline 'sender' and from the Powerline 'receiver' to the PC, (rest of network is CAT5e).

Believe all LAN ports on the SuperRouter are GbE, a drop to 20Mbps from 40+ does not make any sense.

Powerline PHY to PHY linkspeed is still fine.

Re: Router firmware SG4K100136

steviejay — Sun, 24 Apr 2022 10:08:17 GMT

So, there was a re-sync last night (around 03:00). Line sync is 7.4/44.9 from a fairly steady 8/48. Hopefully it improves.

But it appears throughput is back.

So my initial point in the other thread was, why can't we be advance notified of stuff like this? If the majority ignore....that's on them. I'd like to be aware. I've had two days of wracking the brain to think if it could have been anything else.

Re: Router firmware SG4K100136

Debbie-TalkTalk — Mon, 25 Apr 2022 07:39:26 GMT

Hi steviejay

Apologies for the delay.

How has the connection been since your last post?

Thanks

Debbie

Re: Router firmware SG4K100136

steviejay — Wed, 27 Apr 2022 09:11:55 GMT

@Debbie-TalkTalk A bit variable. The download 'needle' starts around 25Mbps then climbs throughout the test. It used to 'fly round' to almost 40Mbps and pretty much stay there. This is at at the moment.

There are other devices connected but they aren't pulling any data, the most significant would be the Smart speaker pulling a radio stream (~100Kbps). It's definitely been upset. I'm going to switch the router Ethernet ports back to how they were.

WiFi seems unaffected (I only use 2.4GHz, 5GHz (is OFF) range is not great although 2.4GHz is congested, but if I fix the output channel rather than let the router decide, it stays less contended).

Re: Router firmware SG4K100136

Debbie-TalkTalk — Wed, 27 Apr 2022 09:20:22 GMT

Hi steviejay

Is this the same if you run a wired speed test?

Re: Router firmware SG4K100136

steviejay — Thu, 28 Apr 2022 05:58:36 GMT

So basically a hard wired connection last night was problematic.

Router GbE Ethernet>Unmanaged GbE switch>Laptop (CAT5e, Fast Ethernet)

The switch connects to all things TV - smart OLED, FreeviewPlayHD STB, UHD Bluray, FreesatHD PVR and Laptop. Only the laptop was really pulling data, all other devices standby or background only.

Streaming is normally fine, but we tend to record programming so catch up or streaming is not often used. Similar issues were experienced Saturday with occasional buffering glitches, but this is twice now.

I'll open up the other laptop now and post a speedtest into the post to give you a wired reading.

Re: Router firmware SG4K100136

Anonymous — Thu, 28 Apr 2022 06:08:13 GMT

Hello,

I'm sorry to hear this and thanks for the update. Does this also happen if you remove the powerline adapters for a short period?

Thanks

Re: Router firmware SG4K100136

steviejay — Fri, 29 Apr 2022 04:47:18 GMT

I have already switched them fully off and back on. My actual router drops connection far more often than these plugs. Physical link speed is always very good.

It is a needs must scenario, there is no way I can discreetly or without extreme expense put a physical wire from one floor to the other.

Additionally, sync speed is down to 40.8Mbps. Can I have the older firmware back?

Re: Router firmware SG4K100136

Chris-TalkTalk — Fri, 29 Apr 2022 10:54:31 GMT

Hi Stevie,

DLM has changed your profile a couple of times which has resulted in a drop in sync speed. Is your router currently connected to the test socket?

Chris

Re: Router firmware SG4K100136

steviejay — Sat, 30 Apr 2022 04:56:13 GMT

It is a single SSFP.

Re: Router firmware SG4K100136

Debbie-TalkTalk — Mon, 02 May 2022 07:53:22 GMT

Hi steviejay

Do you have a test socket under the face plate? Would it be possible to connect the router at the test socket (just for testing purposes)

Thanks

Re: Router firmware SG4K100136

steviejay — Tue, 10 May 2022 20:16:36 GMT

This update is garbage. I want to leave my contract.

The router was working fine, you update it and everything turns to garbage, utterly fed up with the lack of QOS and speed losses, it's not even ultrafast at 40-odd Mbps.

Can't connect to SkyGo because I'm downloading a game? WU takes over 1 hour because?

Router can't handle multiple devices, it was better before this update even though there was no QOS it's best effort was enough.

I can saturate and kill it with one person use. Garbage.

Re: Router firmware SG4K100136

Debbie-TalkTalk — Wed, 11 May 2022 06:20:36 GMT

Hi steviejay

I'm really sorry to hear this.

If you contact our Loyalty Team then they can discuss this with you.

Thanks

Debbie

Re: Router firmware SG4K100136

steviejay — Thu, 26 May 2022 11:49:39 GMT

Just a word of warning to anyone facing similar issues.

TalkTalk CS, TS and management (?!?) are still jerking me around over this.

A replacement router (which I had to argue for based on the first TS rep suggesting it might be a misflash or a hardware issue) performed identically.

So far, there has been no engineer visit (TalkTalk insistent is is not a line issue). Management has failed to meet a promised 24 hour call back promised from both CS and TS. The manager had to approve the router (which duly arrived within one working day) but has failed to grasp the issue.

Line speed is continuing to drop, it's now sat at 35.3Mbps downstream. Throughput is becoming irrelevant as I've lost 25% of the speed at the router. IDK if that screams line conditions to you, but yeah, no engineer visit. There's just been a systematic degradation of my service and experience that first manifested at that firmware update. The replacement router had the same updated firmware from the get go.

Each time I call I'm asked the same things over and over. Pin reset the router, go in the test socket, etc. It's in the test socket now.

The biggest thing is CALL THE HELPLINE AND LOG THE FAULT. I spent far too long trying to get the answers here and monitoring (for the benefit of others) my 30 day wait to leave without penalty if the fault can't be fixed.

You can see when this thread started. I've only had it officially logged since May 13 when I rang the helpline. It will be two weeks tomorrow and another 16 days before I can leave without penalty. But it is not fun.

I feel like being a paying customer means nothing to them.

Re: Router firmware SG4K100136

Debbie-TalkTalk — Thu, 26 May 2022 11:53:14 GMT

Hi steviejay

Would you like me to change the firmware on your router to see how the connection compares?