topic Re: New to TT, trying to WFH but router won’t allow connection in Broadband

New to TT, trying to WFH but router won’t allow connection

OurStitch22 — Wed, 20 Apr 2022 11:57:39 GMT

I’m new to talk talk and trying to work from home but the router grinds to a halt when I try to connect to the internet. I have to switch all other devices off to allow even a slow connection. My work IT help desk say they have had this issue with other colleagues who are on TT and that they have been advised to get a better router. Please can you help before the router gets launched out of the window!!!

Re: New to TT, trying to WFH but router won’t allow connection

Anonymous — Wed, 20 Apr 2022 12:48:26 GMT

Hello,

I'm sorry to hear this. Are you using a VPN when this happens? Are you connected wired or wireless?

Thanks

Re: New to TT, trying to WFH but router won’t allow connection

OurStitch22 — Thu, 21 Apr 2022 12:24:20 GMT

The router won’t allow a wired connection, it just doesn’t do anything, I’m having to use my mobile as a hotspot which is crazy when I’m paying for internet that’s not fit for purpose.

Re: New to TT, trying to WFH but router won’t allow connection

OurStitch22 — Thu, 21 Apr 2022 12:25:32 GMT

My IT help desk advise that I need a different router as they have encountered this problem with my other colleagues.

Re: New to TT, trying to WFH but router won’t allow connection

Chris-TalkTalk — Thu, 21 Apr 2022 12:31:46 GMT

Hi OurStitch22,

Can you please update your community profile to include your:

Name
Telephone number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Chris

Re: New to TT, trying to WFH but router won’t allow connection

OurStitch22 — Thu, 21 Apr 2022 12:45:12 GMT

Account information updated

Re: New to TT, trying to WFH but router won’t allow connection

Chris-TalkTalk — Thu, 21 Apr 2022 13:45:58 GMT

Thanks for updating your profile but could you also add your TalkTalk landline telephone number so that we can locate you on our systems

Chris

Re: New to TT, trying to WFH but router won’t allow connection

OurStitch22 — Thu, 21 Apr 2022 14:24:21 GMT

TT landline added

Re: New to TT, trying to WFH but router won’t allow connection

Debbie-TalkTalk — Fri, 22 Apr 2022 06:38:31 GMT

Hi OurStitch22

Thank you.

I can see that you are using a Huawei WIFI hub and this should work ok with VPN.

Is the connection ok when not using VPN?

Re: New to TT, trying to WFH but router won’t allow connection

OurStitch22 — Fri, 22 Apr 2022 12:16:40 GMT

No, absolutely not. The connection is rubbish either way. I’ve been advised that I need a different router, as it won’t allow an Ethernet cable either.

Re: New to TT, trying to WFH but router won’t allow connection

Debbie-TalkTalk — Fri, 22 Apr 2022 12:19:06 GMT

Hi OurStitch22

The Huawei WIFI hub also comes with an ethernet cable so you can connect wired.

Would you like me to send a Sagemcom WIFI hub?

Re: New to TT, trying to WFH but router won’t allow connection

OurStitch22 — Fri, 22 Apr 2022 13:01:44 GMT

I used the cable. Yes please send me the different router.

Re: New to TT, trying to WFH but router won’t allow connection

Debbie-TalkTalk — Fri, 22 Apr 2022 13:07:21 GMT

Hi OurStitch22

The router is on its way, please allow 24-48hrs for this to arrive.

Let us know how the connection compares with this router.

Thanks

Debbie

Re: New to TT, trying to WFH but router won’t allow connection

Debbie-TalkTalk — Thu, 28 Apr 2022 11:30:15 GMT

Hi OurStitch22

How are you getting on, have you received the replacement router?

Thanks

Debbie

Re: New to TT, trying to WFH but router won’t allow connection

OurStitch22 — Thu, 28 Apr 2022 12:45:53 GMT

Amazing, I’m now getting internet like it should be. It took a lot of getting there but it’s all good now. 🥳

Re: New to TT, trying to WFH but router won’t allow connection

Debbie-TalkTalk — Thu, 28 Apr 2022 12:52:44 GMT

Hi OurStitch22

I'm so glad to hear that this is now working ok 🙂

If you do experience any further issues then please let us know.

Thanks

Debbie