topic Re: Can't connect to work VPN in Broadband

Can't connect to work VPN

LisaN — Thu, 28 Apr 2022 12:17:17 GMT

Similar to other recent questions, today I'm unable to connect to my work VPN. I'm getting an error message saying: "The VPN connection between your computer and the VPN server could not be completed. The most common cause for this failure is that at least one internet device between your computer and the VPN server is not configured to allow Generic Routing Encapsulation protocol packets.

My IT department has narrowed the problem to the router or the laptop but as I have successfully connected via a mobile hotspot, the problem must be the router.

It was working fine yesterday afternoon

Re: Can't connect to work VPN

Debbie-TalkTalk — Thu, 28 Apr 2022 12:19:13 GMT

Hi LisaN

Please can you add your name and TalkTalk landline number to your Community Profile, I can then take a look at this for you.

Thanks

Debbie

Re: Can't connect to work VPN

Debbie-TalkTalk — Thu, 28 Apr 2022 12:35:46 GMT

Hi LisaN

I will need to make a change to your router firmware, when would be the best time to do this?

We advise to leave the router switched on without being rebooted whilst we update the FW. This should take no longer than 15 minutes.

Thanks

Re: Can't connect to work VPN

LisaN — Thu, 28 Apr 2022 12:38:31 GMT

Thanks Debbie,

Now is a good time

Thanks

Lisa

Re: Can't connect to work VPN

Debbie-TalkTalk — Thu, 28 Apr 2022 12:49:02 GMT

Hi Lisa

All done 🙂

Please can you retest and let us know how you get on.

Thanks

Debbie

Re: Can't connect to work VPN

LisaN — Thu, 28 Apr 2022 12:56:41 GMT

All working now, thank you 😀

Re: Can't connect to work VPN

Debbie-TalkTalk — Thu, 28 Apr 2022 12:58:59 GMT

Hi Lisa

I'm so glad to hear this, thanks for confirming 🙂

Debbie