topic Re: No Internet Service AGAIN in Broadband

No Internet Service AGAIN

JBeasley27 — Thu, 28 Apr 2022 12:15:37 GMT

My connection has been intermittent since January and gradually getting worse to the point we now have no service and haven't since last Thursday (28/04/22). Can anyone suggest (a) how one goes about claiming compensation and (b) how does one actually complain when the LiveChat never works, the phone number has a recorded message saying they have limited service and says to go to the website and any text messages/emails are generic?

This is all very frustrating so wondering how other TalkTalk members manage when they have an issue. Thanks

Re: No Internet Service AGAIN

Chris-TalkTalk — Thu, 28 Apr 2022 12:41:53 GMT

Hi JBeasley27,

I'm sorry to hear that you're experiencing problems with your service. Line test is clear and your router appears to be connected to the internet at the moment. What colour is the light on your router?

Chris

Re: No Internet Service AGAIN

Chris-TalkTalk — Thu, 28 Apr 2022 13:55:17 GMT

In response to the post on your other thread - there is information here about automatic compensation which will apply if you've had no service at all - About your auto compensation credit - TalkTalk Help & Support

Chris