topic Poor Internet in Broadband

Poor Internet

Luke0 — Thu, 28 Apr 2022 13:04:10 GMT

Hello,

Our internet speed is consistently awful. For the last few days its been at around 9 mbps download speed, and although this is worse than average, our average is still not better. It's been like this for as long as I can remember. I believe with even have fibre, but I'm not sure. It's so bad that it's quicker to use my mobile data that connect to wifi when I'm in the house.

I'm not sure if this is a problem with our router, or something else. Do you have any advice on how we can go about fixing this?

Many thanks!

Re: Poor Internet

Skynet_TX — Thu, 28 Apr 2022 19:29:58 GMT

Hi @Luke0,

If you go to the Service Centre what does it show for your ‘Estimated Speed’ and your ‘Measured Speed’. If you run a speed test (ideally from both a wired and wireless device so that you can compare), how close are the speed test results to that ‘Measured Speed’.

It would be worth going to the Service Centre to run a connection test on your line, this will indicate if there is currently a fault affecting your service. You can also access this from the ‘My Account’ site.

Also, if you have a landline phone can you check to see if that is working normally (i.e. you have a clear dial tone and no noise on the line).

For one of the TalkTalk Support Team on this community to be able to look into this you will need to update your community profile to include your name, landline telephone number that your TalkTalk service is provided on & an alternative contact number. This will allow them to identify you, and they will then be able to help.

Don't post any personal details in this thread, just add them to your community profile (only you and the TalkTalk Support Team on this community can see your profile details).

Then they will hopefully be able to respond to this post tomorrow.

Re: Poor Internet

Anonymous — Fri, 29 Apr 2022 06:20:12 GMT

Hello,

Can you please update your community profile to include your:

Name
Telephone number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks