https://community.talktalk.co.uk/t5/Broadband/No-Internet/m-p/2881054#M836010 <P>Chris - you are ignoring my original questions!&nbsp; How do I claim compensation for this very poor service and how are you going to resolve this on-going issue?&nbsp; BT have confirmed there is an issue with the exchange which is currently running via a generator which stops once the battery runs out after 3 hours and we lose connection again the for remained of the day/evening.&nbsp; I don't think 3 hours of connection is good enough.......do you?</P> Thu, 28 Apr 2022 13:36:27 GMT JBeasley27 2022-04-28T13:36:27Z https://community.talktalk.co.uk/t5/Broadband/No-Internet/m-p/2881054#M836010 <P>Chris - you are ignoring my original questions!&nbsp; How do I claim compensation for this very poor service and how are you going to resolve this on-going issue?&nbsp; BT have confirmed there is an issue with the exchange which is currently running via a generator which stops once the battery runs out after 3 hours and we lose connection again the for remained of the day/evening.&nbsp; I don't think 3 hours of connection is good enough.......do you?</P> Thu, 28 Apr 2022 13:36:27 GMT https://community.talktalk.co.uk/t5/Broadband/No-Internet/m-p/2881054#M836010 JBeasley27 2022-04-28T13:36:27Z https://community.talktalk.co.uk/t5/Broadband/No-Internet/m-p/2881061#M836015 <P>Hi JBeasley27,</P> <P>&nbsp;</P> <P>Sorry, I know this must be frustrating. We are happy to help but could you please just post on your original thread as starting more than one thread for the same issue can be confusing</P> <P>&nbsp;</P> <P>Chris</P> Thu, 28 Apr 2022 13:49:43 GMT https://community.talktalk.co.uk/t5/Broadband/No-Internet/m-p/2881061#M836015 Chris-TalkTalk 2022-04-28T13:49:43Z