topic Re: Having to restart my router. in Broadband

Having to restart my router.

mike_wing — Wed, 13 Apr 2022 11:14:59 GMT

Been with Talktalk for a month, but find after a couple of days, my internet speed is only about 1mps. Turn router off and back on and back to 30+mps. Any ideas?

Re: Having to restart my router.

Karl-TalkTalk — Wed, 13 Apr 2022 11:39:33 GMT

Is this affecting wired or wireless or both ?

Thanks

Karl.

Re: Having to restart my router.

mike_wing — Mon, 25 Apr 2022 06:38:13 GMT

Dont understand the wired or wireless. Am on wireless. Speed to Router is ok, over 30mbs, but within a day or so, the speed coming from the Router as in download to me, drops to around 1mbs. As soon as the Router is switched off and restarted, back to over 30mbs. Is the Router faulty?

Re: Having to restart my router.

Debbie-TalkTalk — Mon, 25 Apr 2022 07:47:18 GMT

Hi mike_wing

Would you like me to send a replacement router for testing so we can rule this out?

Thanks

Debbie

Re: Having to restart my router.

mike_wing — Fri, 29 Apr 2022 07:41:37 GMT

Yes, a different Router would eliminate whether the Router is at fault. Thank you.

Re: Having to restart my router.

mike_wing — Fri, 29 Apr 2022 07:43:36 GMT

Both. Wireless and cable connected.

Re: Having to restart my router.

Debbie-TalkTalk — Fri, 29 Apr 2022 07:50:57 GMT

Hi mike_wing

The router is on its way, please allow 24-48hrs for this to arrive.

Let us know how the connection compares with this router.

Thanks

Debbie

Re: Having to restart my router.

mike_wing — Fri, 29 Apr 2022 09:21:48 GMT

Both, wired and Wi-fi.

Re: Having to restart my router.

mike_wing — Mon, 02 May 2022 15:32:35 GMT

Sent a reply today but can't find it. Just to let you know, the new Router is working fine. Thanks. Just the issue of TalkTalk Dashboard claiming I am NOT with TalkTalk broadband so no extra emails.