topic VPN Issue Sagemcom-FAST5364 in Broadband

VPN Issue Sagemcom-FAST5364

JeffWG — Fri, 29 Apr 2022 09:40:41 GMT

My Router has been updated to the latest version this morning (Sagemcom-FAST5364) which has stopped the VPN working.

I see some people have had a further firmware update to resolve this.

Could this be done on mine please?

Re: VPN Issue Sagemcom-FAST5364

Karl-TalkTalk — Fri, 29 Apr 2022 09:49:42 GMT

Hi Jeff

I'll do this now. Your router will reboot in the next few minutes. Don't turn the router off, just let it do its thing and I'll report back as soon as the update is complete.

Karl.

Re: VPN Issue Sagemcom-FAST5364

Karl-TalkTalk — Fri, 29 Apr 2022 10:02:38 GMT

Hi Jeff

All done, see if this works.

Karl.

Re: VPN Issue Sagemcom-FAST5364

JeffWG — Fri, 29 Apr 2022 10:09:30 GMT

Karl, thank you, I am up and running again. Can you reassure me this won't be unfixed?

This information needs to be shared as I spend 3 and a half hours on a 'chat' yesterday before swapping routers to an old one which I was assured would not be updated. This was subsequently updated this morning with the bad firmware. I then, after posting here (I couldn't get the verification email to send so I assume it wasn't posting), I spent a further 2 hours on chat to a support person who said that the exact thing I could see being done by you, Debbie and Chris could not be done.

I also accidently posted twice so Chris has also looked at this as I could not see the post as I could not get my email verified. Tried a different email and posted again, but it then posted the original. Sorry

Re: VPN Issue Sagemcom-FAST5364

Karl-TalkTalk — Fri, 29 Apr 2022 10:13:14 GMT

We have asked our device manager to whitelist any on your current firmware so this will not be changed until the issue is resolved fully in the next new firnware.

Thanks

Karl.

Re: VPN Issue Sagemcom-FAST5364

JeffWG — Fri, 29 Apr 2022 10:18:14 GMT

Thank you.

I believe that I have a new router on it's way anyway as the chat desk have sent one as they don't believe that this can be fixed and unfortunately could not click on any of the links to show it could as they don't have internet access. Seems ironic.

Anyway, I am finally happy and now my email is verified I will always come through this channel as I could see the excellent work you were doing and was frustrated not being able to access it.