topic Re: VPN stopped working in Broadband

VPN stopped working

Jennifer Morgan — Fri, 29 Apr 2022 08:14:22 GMT

My work VPN has stopped working from yesterday. Tried again this morning and still not working. Spoke to my work I.T who have said that it is an talktalk issue. There have been other people in my work having the same problem who are with talktalk. These needs resolving ASAP.

Re: VPN stopped working

Debbie-TalkTalk — Fri, 29 Apr 2022 08:18:10 GMT

Hi Jennifer

Please can you add your TalkTalk landline number to your Community Profile, I can then take a look at this for you.

Thanks

Debbie

Re: VPN stopped working

Divsec — Fri, 29 Apr 2022 08:19:53 GMT

Hi @Jennifer Morgan please try to resist the urge to make multiple posts.

Your post has been escalated and you should hear soon, in the meantime you could add your landline phone number to your community profile so that you can be identified please don't post personal details here.

This link gets you there https://community.talktalk.co.uk/t5/user/myprofilepage/tab/personal-profile:personal-info

Re: VPN stopped working

Jennifer Morgan — Fri, 29 Apr 2022 08:58:34 GMT

I have now added my landline to my account. Can this be looked into please as need my VPN working.

Thanks

Re: VPN stopped working

Debbie-TalkTalk — Fri, 29 Apr 2022 09:03:28 GMT

Hi Jennifer

Thank you. I will need to make a change to your firmware, when would be the best time to do this?

We advise to leave the router switched on without being rebooted whilst we update the FW. This should take no longer than 15 minutes.

Thanks

Debbie

Re: VPN stopped working

sbeattie — Fri, 29 Apr 2022 09:16:06 GMT

Hi,

I also have a similar problem, but my posts on the topic seem to disappear... or may be just I can't seem to find them again after posting!

I noticed my VPN not working yesterday morning. Hope you can help me too! Thanks!

Re: VPN stopped working

Jennifer Morgan — Fri, 29 Apr 2022 09:54:23 GMT

I have now switched my router off.
thanks

Re: VPN stopped working

Jennifer Morgan — Fri, 29 Apr 2022 10:08:31 GMT

Sorry misread that, i have switched router back on. Can this be looked into ASAP please?

Re: VPN stopped working

Jennifer Morgan — Fri, 29 Apr 2022 10:33:22 GMT

Please can someone look into this straight away. I’m missing out on work.

Re: VPN stopped working

Karl-TalkTalk — Fri, 29 Apr 2022 10:58:51 GMT

Hi Jennifer,

Please try the VPN connection now.

Thanks

Karl.

Re: VPN stopped working

Jennifer Morgan — Fri, 29 Apr 2022 11:04:40 GMT

It is back working. Thank you

Re: VPN stopped working

Karl-TalkTalk — Fri, 29 Apr 2022 11:09:59 GMT

No Problem 🙂

Karl