topic Re: VPN Issues in Broadband

VPN Issues

Finnigan14 — Fri, 29 Apr 2022 09:28:08 GMT

Hi,

I am having issues connecting to my work VPN. Talking to a few other people recently at work they have had the same issue with TalkTalk routers restricting a VPN connection. Apparently the router requires a firmware update.

Please advise how i go about getting a firmware update?

Alex

Re: VPN Issues

Karl-TalkTalk — Fri, 29 Apr 2022 09:37:40 GMT

Can you please add your home phone number to your 'Community Profile' so I can pick this up for you.

Thanks

Karl.

Re: VPN Issues

Finnigan14 — Fri, 29 Apr 2022 09:52:20 GMT

Hi Karl, phone number added to my profile.

Re: VPN Issues

Karl-TalkTalk — Fri, 29 Apr 2022 10:07:23 GMT

I'll push the update now, your router will reboot in about 5 mins, just let it do it's thing and I'll get back to you to confirm its all done.

Karl.

Re: VPN Issues

Karl-TalkTalk — Fri, 29 Apr 2022 10:15:05 GMT

All done, test the VPN now.

Regards,

Karl.

Re: VPN Issues

Finnigan14 — Fri, 29 Apr 2022 10:16:03 GMT

All working now. thanks Karl.

Re: VPN Issues

Karl-TalkTalk — Fri, 29 Apr 2022 10:17:00 GMT

You're Welcome 🙂

Regards

Karl