topic Re: Firmware update request in Broadband

Firmware update request

louisdexter — Fri, 29 Apr 2022 11:18:51 GMT

Please can i have assistance upgrading the firmware on my Sagemcom-FAST5364, I'm currently on version SG4K10002816t and have been having connection issues. Openreach have reset my line, but my firmware now needs updating
Thank you

Re: Firmware update request

Chris-TalkTalk — Fri, 29 Apr 2022 11:58:48 GMT

Hi louisdexter,

Can you please update your community profile to include your:

Name
Telephone number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Chris

Re: Firmware update request

louisdexter — Fri, 29 Apr 2022 12:08:48 GMT

Hi, thank you for your reply. Community profile updated

Re: Firmware update request

louisdexter — Fri, 29 Apr 2022 12:24:27 GMT

Hi, thank you for your reply. Community profile updated as requested

Re: Firmware update request

Chris-TalkTalk — Fri, 29 Apr 2022 12:46:04 GMT

Thanks. Would you like me to update your firmware now, it can take up to 30 minutes for it all to complete?

Chris

Re: Firmware update request

louisdexter — Fri, 29 Apr 2022 13:10:47 GMT

Hi Chris,
That would be great thank you, please can we schedule for around 16:00hrs as i'm currently working

Re: Firmware update request

Chris-TalkTalk — Fri, 29 Apr 2022 13:26:25 GMT

Sorry, I'll have finished by then, the latest I can do it is 3:30, is this any good

Chris

Re: Firmware update request

louisdexter — Fri, 29 Apr 2022 14:08:38 GMT

Hi Chris, my meeting finished early so anytime will be good

Re: Firmware update request

Chris-TalkTalk — Fri, 29 Apr 2022 14:17:47 GMT

OK I'll do it now, please don't switch off your router

Chris

Re: Firmware update request

louisdexter — Fri, 29 Apr 2022 14:20:52 GMT

Great, thank you 👍

Re: Firmware update request

Chris-TalkTalk — Fri, 29 Apr 2022 14:26:52 GMT

No problem 🙂

Re: Firmware update request

Chris-TalkTalk — Fri, 29 Apr 2022 14:44:29 GMT

Firmware is still updating, should complete in a few minutes

Chris