topic Re: VPN failing on new firmware SG4K100136 in Broadband

VPN failing on new firmware SG4K100136 (solved, custom rule in thread)

SudoSandwich — Fri, 29 Apr 2022 20:54:23 GMT

Came home from work yesterday to find my router firmware was upgraded and now my VPN no longer works correctly.

Could you please update as this is needed for remote work.

Many thanks

Re: VPN failing on new firmware SG4K100136

Skynet_TX — Fri, 29 Apr 2022 19:59:07 GMT

Hi @SudoSandwich,

The support team here probably won't be around until after the weekend now, but they should be able to help next week.

What VPN software are you trying to use ?

Re: VPN failing on new firmware SG4K100136

SudoSandwich — Fri, 29 Apr 2022 19:59:59 GMT

OpenVPN community

Re: VPN failing on new firmware SG4K100136

PaulS1988 — Fri, 29 Apr 2022 20:17:10 GMT

Same issue for myself, using Windows 10 VPN. Web based support was unhelpful.

Are you seeing the following error? (If using windows vpn).

Re: VPN failing on new firmware SG4K100136

Skynet_TX — Fri, 29 Apr 2022 20:22:54 GMT

@PaulS1988, quite a few people have had issues using the built in Windows 10/11 VPN on the new version of firmware, the support team here on the community should be able to help with that when they return next week, but you would need to start your own topic on the community for them to be able to help you. They will then be able to make a change to your firmware that will hopefully resolve the issue.

You will also need to update your community profile to include your name, landline telephone number that your TalkTalk service is provided on & an alternative contact number. This will allow them to identify you, and they will then be able to help.

Don't post any personal details in your new topic, just add them to your community profile (only you and the TalkTalk Support Team on this community can see your profile details).

Re: VPN failing on new firmware SG4K100136

SudoSandwich — Fri, 29 Apr 2022 20:29:02 GMT

I'm going to close this as after adding a rule in the firewall section my VPN is working correctly again. (was Linux client and server btw).

To help others perhaps I set a custom rule here: http://192.168.1.1/2.0/gui/#/access-control/firewall

In my specific case the rule looked like:

maybe this will help others.

Re: VPN failing on new firmware SG4K100136

PaulS1988 — Fri, 29 Apr 2022 20:36:00 GMT

Thanks for this.

If I contact talktalk tomorrow, can they resolve this? (they've confirmed they'll be working tomorrow) I work in a 24/7 industry and this connection will be needed all weekend and bank holiday Monday.

Re: VPN failing on new firmware SG4K100136

Skynet_TX — Fri, 29 Apr 2022 20:44:41 GMT

@PaulS1988 I'm not sure if the live chat and phone teams will know how to resolve your issue, worth a try, but they do tend to work from very structured scripts, and I'm not sure this particular issue is one they will have a scripted process to resolve. So they may end up taking you through a lot of checks and taking a lot of time, but ultimately not being able to fix it.

However the support team here on the community are far more technical and will be able to help.

Re: VPN failing on new firmware SG4K100136

Debbie-TalkTalk — Mon, 02 May 2022 07:41:29 GMT

Hi SudoSandwich

Is this working ok now?

Thanks

Re: VPN failing on new firmware SG4K100136

SudoSandwich — Mon, 02 May 2022 08:34:28 GMT

Yes, adding the firewall ruleset fixed the issue I was having.

Re: VPN failing on new firmware SG4K100136

Debbie-TalkTalk — Mon, 02 May 2022 08:35:36 GMT

Hi SudoSandwich

Thanks for your reply.

If you do experience any further issues then please let us know.

Debbie