https://community.talktalk.co.uk/t5/Broadband/VPN-suddenly-stopped-working-Router-hardware-FAST5364-Fireware/m-p/2881582#M836174 <P>Thanks for creating a new topic, if you are not able to get this issue resolved over the weekend by the chat or phone team, the support team here should be able to help next week.</P> Fri, 29 Apr 2022 20:48:49 GMT Skynet_TX 2022-04-29T20:48:49Z https://community.talktalk.co.uk/t5/Broadband/VPN-suddenly-stopped-working-Router-hardware-FAST5364-Fireware/m-p/2881576#M836171 <P>After working flawlessly since remote working began, I attempted to connect after being off work for 3 days and I'm suddenly unable to connect to my workplace VPN using Windows 10 VPN capability.&nbsp;&nbsp;</P><P>&nbsp;</P><P>The following error is shown:</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="vpon error.PNG" style="width: 400px;"><img src="https://community.talktalk.co.uk/t5/image/serverpage/image-id/59592iDC30D2F6A3BB397A/image-size/medium/is-moderation-mode/true?v=v2&amp;px=400" role="button" title="vpon error.PNG" alt="vpon error.PNG" /></span></P><P>&nbsp;</P><P>Troubleshooting has led me to diagnose the talktalk router (or router firmware) as the source of the issue, as the VPN operates normally when tethered to a 4g mobile hotspot.&nbsp;&nbsp;</P><P>&nbsp;</P><P>I've attempted reboots and router restarts without any change.&nbsp;&nbsp;</P><P>&nbsp;</P><P>My router hardware is&nbsp;FAST5364 and the firmware version is&nbsp;SG4K100136.&nbsp;&nbsp;</P><P>&nbsp;</P><P>I consent to any firmware changes that can be carried out immediately and/or for a new router to be posted to me if required.&nbsp;&nbsp;</P><P>&nbsp;</P><P>This issue is urgent as I'm currently unable to work due to this issue.&nbsp;&nbsp;</P><P>&nbsp;</P><P>**UPDATE @ 09:24 on 30/04/22**</P><P>Talktalk live chat have confirmed that their engineers are currently working on this issue and hope to have it resolved within 2 hours.&nbsp;&nbsp;</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="PaulS1988_0-1651307049358.png" style="width: 400px;"><img src="https://community.talktalk.co.uk/t5/image/serverpage/image-id/59599i0FFA6A8BD8CFAF8E/image-size/medium/is-moderation-mode/true?v=v2&amp;px=400" role="button" title="PaulS1988_0-1651307049358.png" alt="PaulS1988_0-1651307049358.png" /></span></P><P>&nbsp;</P> Sat, 30 Apr 2022 08:24:22 GMT https://community.talktalk.co.uk/t5/Broadband/VPN-suddenly-stopped-working-Router-hardware-FAST5364-Fireware/m-p/2881576#M836171 PaulS1988 2022-04-30T08:24:22Z https://community.talktalk.co.uk/t5/Broadband/VPN-suddenly-stopped-working-Router-hardware-FAST5364-Fireware/m-p/2881582#M836174 <P>Thanks for creating a new topic, if you are not able to get this issue resolved over the weekend by the chat or phone team, the support team here should be able to help next week.</P> Fri, 29 Apr 2022 20:48:49 GMT https://community.talktalk.co.uk/t5/Broadband/VPN-suddenly-stopped-working-Router-hardware-FAST5364-Fireware/m-p/2881582#M836174 Skynet_TX 2022-04-29T20:48:49Z https://community.talktalk.co.uk/t5/Broadband/VPN-suddenly-stopped-working-Router-hardware-FAST5364-Fireware/m-p/2881961#M836282 <P>Hi Paul</P> <P>&nbsp;</P> <P>Apologies for this. I've made a change to your router firmware, please can you retest and let us know how you get on.</P> <P>&nbsp;</P> <P>Thanks</P> <P>&nbsp;</P> <P>Debbie</P> Mon, 02 May 2022 07:50:44 GMT https://community.talktalk.co.uk/t5/Broadband/VPN-suddenly-stopped-working-Router-hardware-FAST5364-Fireware/m-p/2881961#M836282 Debbie-TalkTalk 2022-05-02T07:50:44Z