topic Generic Routing Encapsulation - VPN in Broadband

Generic Routing Encapsulation - VPN

Jsymons75 — Sun, 01 May 2022 18:44:01 GMT

Recently been unable to connect to my work VPN, basically I have the same issue as per this link:

https://community.talktalk.co.uk/t5/Broadband/VPN-connection-issue/td-p/2872768

please could you assist as I’ve seen you’ve solved this for a couple of people now.

thank you

Jon Symons

Re: Generic Routing Encapsulation - VPN

Skynet_TX — Sun, 01 May 2022 19:39:15 GMT

Hi @Jsymons75,

It is possible that your router has installed a firmware update overnight, and this is causing your VPN issues. The support team here will be back on Tuesday and will be able to help (probably by just changing some settings in your router).

What VPN software do you use, or is it the built in Windows 10/11 VPN ?

Re: Generic Routing Encapsulation - VPN

Debbie-TalkTalk — Tue, 03 May 2022 05:53:10 GMT

Hi Jon

Apologies for this. I've made a change to your router firmware, please can you retest?

Thanks

Debbie

Re: Generic Routing Encapsulation - VPN

Jsymons75 — Tue, 03 May 2022 06:54:39 GMT

Thank you for the replies. I can confirm all working fine now, i can connect to my work VPN.

Thank you

Jon

Re: Generic Routing Encapsulation - VPN

Debbie-TalkTalk — Tue, 03 May 2022 06:57:29 GMT

Hi Jon

I'm so glad to hear this, thanks for letting us know 🙂

Debbie