topic Re: Router Software Update in Broadband

Router Software Update

Traveller2 — Fri, 29 Apr 2022 14:21:07 GMT

Hello Karl,

Thanks for the tip.

My router status is saying "Sagemcom-FAST5364 needs software update". Could you please arrange for that.

Thanks.

Peter

Re: Router Software Update

Karl-TalkTalk — Fri, 29 Apr 2022 14:43:15 GMT

Your router should now be updated.

Thanks

Karl.

Re: Router Software Update

Traveller2 — Fri, 29 Apr 2022 17:12:17 GMT

Hi Karl, sorry for delay in replying, but since the software update my router keeps dropping the internet connection. I see someone else has had the same issue after an update. Could you reset the router so it does not drop the internet connection? Thanks, Peter

Re: Router Software Update

Gliwmaeden2 — Fri, 29 Apr 2022 18:35:18 GMT

Staff are unlikely to reply until after the weekend, @Traveller2.

Meanwhile, you can contact Talktalk directly here:

http://community.talktalk.co.uk/contactus

Re: Router Software Update

Traveller2 — Sat, 30 Apr 2022 07:36:07 GMT

Good news. My router is up and running normally this morning. Thanks for everyone’s help

Re: Router Software Update

Debbie-TalkTalk — Mon, 02 May 2022 07:56:24 GMT

Hi Traveller2

That's great news, thanks for letting us know 🙂

Debbie