topic Re: Out of date firmware FAST 5364? in Broadband

Out of date firmware FAST 5364?

fre55die — Sun, 01 May 2022 15:28:24 GMT

My Sagemcom FAST 5364 is still running SG4K100124 firmware. If this is old could you update it for me please? Whenever I do a self service check it tells me that it's out of date.

Thanks a lot in advance.

Re: Out of date firmware FAST 5364?

Divsec — Sat, 30 Apr 2022 16:44:04 GMT

Hi @fre55die hope you are well. Your post has been escalated to a higher place and might not get actioned until Tuesday.

Re: Out of date firmware FAST 5364?

Debbie-TalkTalk — Mon, 02 May 2022 09:12:24 GMT

Hi fre55die

When would be the best time to update the firmware?

We advise to leave the router switched on without being rebooted whilst we update the FW.

Thanks

Debbie

Re: Out of date firmware FAST 5364?

fre55die — Mon, 02 May 2022 16:23:53 GMT

Hi @Debbie-TalkTalk

Anytime is fine, the router is permanently on.

Re: Out of date firmware FAST 5364?

Karl-TalkTalk — Tue, 03 May 2022 08:03:09 GMT

Hi fre55die,

your router should now be running v136 firmware.

Karl.

Re: Out of date firmware FAST 5364?

fre55die — Tue, 03 May 2022 09:46:50 GMT

@Karl-TalkTalk The upgrade has caused a problem and have had to swap out the router to write this.

It starts up then the orange light comes on then solid white for about 3 minutes then internet is lost and orange light sequence comes on again and this continues continuously. I left it for about 45mins and it was still doing it. I then turned it off and unplugged it for about 15 mins. I tried again and it is still doing it.

HELP any ideas? As I said I have put the trial 5464 on temporarily, however I know that the wi-fi on this one is pretty poor so I need a fix for my standard 5364 or a replacement ASAP.

Could I have your advice urgently please.

Thanks

Re: Out of date firmware FAST 5364?

Karl-TalkTalk — Tue, 03 May 2022 09:53:14 GMT

Hi fre55die

If the update has caused an issue with the router, you can try a pin reset, but to be on the safe side I'll get a hub out to you asap.

Karl.

Re: Out of date firmware FAST 5364?

fre55die — Tue, 03 May 2022 10:01:50 GMT

@Karl-TalkTalk Thanks for that. I'll try the pin reset later on today. For your info it also does not show the actual F/W version any more it is blank after "version" so it does sound as if it may be bricked.

Re: Out of date firmware FAST 5364?

Karl-TalkTalk — Tue, 03 May 2022 10:03:27 GMT

It does sound like the update did not go as planned 😞

Karl.

Re: Out of date firmware FAST 5364?

fre55die — Tue, 03 May 2022 10:32:00 GMT

@Karl-TalkTalk I was not using the PC at the time and not watching any of the IPTV channels. Anything that you want me to do until putting the old box back on to pin reset later ? or just leave it?

Re: Out of date firmware FAST 5364?

Karl-TalkTalk — Tue, 03 May 2022 10:51:36 GMT

I'd just leave it for now.

Karl.

Re: Out of date firmware FAST 5364?

fre55die — Tue, 03 May 2022 11:05:01 GMT

@Karl-TalkTalk

O.K. thats fine with me. How are the dispatches going these days timewise?

Re: Out of date firmware FAST 5364?

Karl-TalkTalk — Tue, 03 May 2022 11:12:53 GMT

Hi,

usually on time 🙂

Karl

Re: Out of date firmware FAST 5364?

fre55die — Sat, 07 May 2022 15:44:14 GMT

Hi @Karl-TalkTalk

New router arrived thank you. There is no returns label or bag. Could you please send these out to me.

Thanks

Re: Out of date firmware FAST 5364?

Karl-TalkTalk — Mon, 09 May 2022 06:47:02 GMT

Hi fre55die

Returns bag on the way.

Thanks

Karl.

Re: Out of date firmware FAST 5364?

fre55die — Mon, 16 May 2022 08:59:00 GMT

Hi @Karl-TalkTalk

Todays post has arrived and I still haven't received the returns bag or labels. Could you send me another set please as it looks like the ones that you sent have gone AWOL.

Thanks

Re: Out of date firmware FAST 5364?

Karl-TalkTalk — Mon, 16 May 2022 09:15:52 GMT

i'll send another, although the first has not dispatched yet, there is a note saying it is in the process of being dispatched.

Karl.

Re: Out of date firmware FAST 5364?

fre55die — Mon, 16 May 2022 13:34:47 GMT

Thanks @Karl-TalkTalk

I was just starting to get a bit worried about the time frame due to the demands being made and £50 charges being imposed by TT for late returns as pointed out by @Gliwmaeden2.

I have noticed that this one on SG4K100136 is slower than the last one with my speeds having dropped from 41Mbps to 36Mbps. Any thoughts?

Re: Out of date firmware FAST 5364?

Karl-TalkTalk — Mon, 16 May 2022 13:49:00 GMT

Profile is correctly set, but sync is at 38.8mb. You could try a 30 minute powerdown to see if it picks up a little. As to the firmware sync rate should remain the same, but there was an issue with an earlier firmware affecting overall upload speeds when downloading. but nothing we know of affecting sync speeds.

Also, don't worry about return charges etc, we know you guys have a lot of equipment to test from time to time, so we would remove any such charge if it appear, if you ever see this, just flag to one of the team and we'll take care of it.

Karl.

Re: Out of date firmware FAST 5364?

fre55die — Thu, 19 May 2022 10:06:05 GMT

Hi @Karl-TalkTalk

Thanks for that. I've tried a 50 minute power off but, no speed increase. I'm supposed to be on fibre 65. Openreach installed fibre to the street a few months ago.