topic Re: Issues Connecting to various online Services in Broadband

Issues Connecting to various online Services

Gusto78 — Mon, 02 May 2022 18:34:29 GMT

Hi there, hopfeully someone can shed some light and help further than Talk Talk "live chat".

I have come home this weekend and have noticed that i am no longer able to connect to Messenger Calls, Discord Calls, various Live game services accross various devices in the house. All stuff that use to work just this Friday.

Live chat are adamant theres nothing wrong because i can reach all websites, and there is nothing wrong with my line, but the fact half my internet functionality doens't work tells me otherwise.

I have restarted my router and OpenReach modem with no difference, devices are up to date and restarted, Kids Safe is not on, no VPN. I have however noticed that my routers interface looks different and on My Talk Talk page it says my router needs a software update.

Re: Issues Connecting to various online Services

ferguson — Mon, 02 May 2022 18:46:27 GMT

You mention your Openreach modem, which service do you get from TalkTalk?

Re: Issues Connecting to various online Services

Gusto78 — Mon, 02 May 2022 19:17:29 GMT

Factory resetting the router sorted it, i think the update must of got it all muddled as i had some custom port forwarding and such.

We have Fibre 150 @ferguson so its a DSL line to the little Openreach DSL box then from there to the TalkTalk router.

But yeah. Its back up and running now.

Re: Issues Connecting to various online Services

ferguson — Mon, 02 May 2022 19:18:59 GMT

That's good, thanks for letting us know. 🙂

Re: Issues Connecting to various online Services

Debbie-TalkTalk — Tue, 03 May 2022 08:07:01 GMT

Hi Gusto78

Has this been working ok since your last post?

Thanks

Debbie

Re: Issues Connecting to various online Services

Gusto78 — Tue, 03 May 2022 16:15:09 GMT

Hi @Debbie-TalkTalk yes its been working since we factory reset the router!

I think its still prompting me that our router needs a software update on my account though, but we are back up and running and everything is connecting as normal.

Re: Issues Connecting to various online Services

Debbie-TalkTalk — Wed, 04 May 2022 06:14:10 GMT

Hi Gusto78

I'm so glad to hear this.

Your firmware is the latest version. Service Centre should be updated soon to reflect this.

Thanks

Debbie