topic VPN Connection Stopped Last Week in Broadband

VPN Connection Stopped Last Week

Anonymous — Mon, 02 May 2022 21:32:06 GMT

Hi,

My VPN connection stopped working over TalkTalk BB last week. Same problem with all devices / VPN is fine on other connections.

Please assist.

Thanks,

Mark

Re: VPN Connection Stopped Last Week

Skynet_TX — Mon, 02 May 2022 21:46:07 GMT

Hi @Anonymous,

If you have the Sagemcom Wi-Fi Hub then it is likely that it automatically upgraded its firmware overnight recently and that will be causing the problem.

What VPN software do you use, or is it the built in Windows 10/11 VPN.

If you do have the Sagemcom then the support team here will probably be able to resolve the issue by changing some settings on your router, they will hopefully be able to reply to this post tomorrow.

Re: VPN Connection Stopped Last Week

Anonymous — Mon, 02 May 2022 21:57:08 GMT

I believe I do have the Sagemcom Wi-Fi Hub.

I am connecting to NordVPN.

Thanks.

Re: VPN Connection Stopped Last Week

Skynet_TX — Mon, 02 May 2022 21:59:59 GMT

Ok, I've seen a few people reporting issues with NordVPN after a firmware upgrade on the Sagemcom, hopefully the support team here will be able to fix it for you tomorrow.

Re: VPN Connection Stopped Last Week

Debbie-TalkTalk — Tue, 03 May 2022 07:46:47 GMT

Hi Mark

Do you have a Huawei WIFI hub connected at the moment?

Re: VPN Connection Stopped Last Week

Anonymous — Tue, 03 May 2022 08:03:59 GMT

Good morning - yes I do.

Re: VPN Connection Stopped Last Week

Debbie-TalkTalk — Tue, 03 May 2022 08:06:06 GMT

Hi Mark

Thanks for your reply.

Is this working ok with your VPN connection? Would you like me to take a look at the firmware on the Sagemcom hub?

Thanks

Debbie

Re: VPN Connection Stopped Last Week

Anonymous — Tue, 03 May 2022 08:08:33 GMT

VPN still not working. Please go ahead and take a look at the firmware.

Re: VPN Connection Stopped Last Week

Debbie-TalkTalk — Tue, 03 May 2022 08:26:39 GMT

Hi Mark

The reported issue with VPN is with the Sagemcom hub and the 136 FW.

Could you connect the Sagemcom hub for me please?

Re: VPN Connection Stopped Last Week

Anonymous — Tue, 03 May 2022 08:29:04 GMT

I am connected to it.

Re: VPN Connection Stopped Last Week

Debbie-TalkTalk — Tue, 03 May 2022 08:35:25 GMT

Hi Mark

I can only see a Huawei hub connected at the moment?

Re: VPN Connection Stopped Last Week

Anonymous — Tue, 03 May 2022 08:37:07 GMT

Sorry - my mistake. I have the Huawei hub not the Sagemcom. I am currently connected to it.

Re: VPN Connection Stopped Last Week

Wayne_Leach — Tue, 03 May 2022 08:43:13 GMT

Hi, mine is the same.. Was working fine but tried it over the weekend and its not working. Had same issue late last year and this was due to a Firmware upgrade which was pushed out to the router. Looks like same has happened again as I can connect to VPN without issue from other connections. Last time a replacement router was sent to me which fixed the issue so looks like I may need another router sending with previous Firmware on it?? Can any one Help?

Thanks You

Re: VPN Connection Stopped Last Week

Debbie-TalkTalk — Tue, 03 May 2022 08:47:01 GMT

Hi Mark

Thanks for confirming this. Was this working ok previously with your VPN?

Would it be possible to try and connect on a different line/connection? (just for testing)

Re: VPN Connection Stopped Last Week

Wayne_Leach — Tue, 03 May 2022 08:47:44 GMT

Hi,

Mine is the same.. Was working but something has changed over the weekend. VPN Not working on TTB Hub but works fine on other connections. This happened last year and it was the Firmware which had been upgraded overnight and a new router was required to fix the issue. Can someone help as I need to work from Home which currently I cannot Thank You

Re: VPN Connection Stopped Last Week

Anonymous — Tue, 03 May 2022 08:49:28 GMT

Yes, the VPN worked on the TalkTalk connection before Friday last week.

I have tested the VPN using my mobile connection and it works fine.

Re: VPN Connection Stopped Last Week

Debbie-TalkTalk — Tue, 03 May 2022 09:07:23 GMT

Hi Mark

I have fed this back to our Products Team but no changes have been made to the FW on the Huawei hubs.

Would you like me to send a Sagemcom hub for testing whilst our Products Team are looking at this issue?

Thanks

Debbie

Re: VPN Connection Stopped Last Week

Anonymous — Tue, 03 May 2022 09:09:17 GMT

Yes please - anything to get it working again would be appreciated.

Re: VPN Connection Stopped Last Week

Debbie-TalkTalk — Tue, 03 May 2022 09:22:31 GMT

Hi Mark

Please can you send me a Private Message to confirm the name on the account, I can then send the Sagemcom hub for testing.

Thanks

Debbie

Re: VPN Connection Stopped Last Week

Debbie-TalkTalk — Tue, 03 May 2022 09:36:05 GMT

Hi Mark

Thanks for the Private Message.

The router is on its way, please allow 24-48hrs for this to arrive. Let us know how the connection compares with this router.

Debbie