topic Re: FAST 5364 in Broadband

FAST 5364

iamisaid — Sat, 30 Apr 2022 21:15:43 GMT

On Service Centre "My Router" it states that software needs updating. the router has

Version SG 4K10002816t, I have disconnected/reconnected the router but it has had no effect.

Could you please action a solution. Thank you Neil

Re: FAST 5364

Skynet_TX — Sat, 30 Apr 2022 21:40:51 GMT

My router automatically updated from the version you are using to SG4K100136 (the latest version) on Thursday night, so you may find that yours will update by itself soon. However the support team here will also be able to push the new version out to your router when they return next week if required.

Re: FAST 5364

Chris-TalkTalk — Tue, 03 May 2022 07:01:25 GMT

Hi Neil,

The new firmware is being rolled out so, as Skytnet_TX has said, your router should automatically update

Chris

Re: FAST 5364

Chris-TalkTalk — Tue, 03 May 2022 09:00:32 GMT

Hi Neil,

I've checked again and can confirm that your router has now updated to the latest firmware version

Chris

Re: FAST 5364

iamisaid — Tue, 03 May 2022 11:44:17 GMT

Hi Chris-TalkTalk Thanks for update to software but Service Centre "My Router" still states that software needs updating,

I have done a disconnect/reconnect but still no change. Neil

Re: FAST 5364

Chris-TalkTalk — Tue, 03 May 2022 12:11:11 GMT

You router definitely has the latest firmware version so it looks as though Service Centre is misreporting it. If you log into your router settings it will give you the firmware version there

Chris

Re: FAST 5364

Skynet_TX — Tue, 03 May 2022 12:21:54 GMT

For info, my router updated last Thursday night, but the Service Centre still reported that I needed a firmware update until yesterday, so it looks like it just takes the Service Centre a few days to catch up and notice you are on the new firmware.