topic Re: High ping and unstable connection in Broadband

High ping and unstable connection

Not happy3 — Tue, 03 May 2022 08:47:44 GMT

Couple of months i have high ping and unstable connection. Ping jumps to 500ms. Sometime even youtube not loading. I have changed modem cables and have the same issue.

Re: High ping and unstable connection

Anonymous — Tue, 03 May 2022 08:56:14 GMT

Hello,

Can you please update your community profile to include your:

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We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Re: High ping and unstable connection

Not happy3 — Tue, 03 May 2022 09:00:50 GMT

Updated.

Re: High ping and unstable connection

Anonymous — Tue, 03 May 2022 09:13:28 GMT

Hi,

Thank you. I've run a test on the line now which is clear and I can see 1 re-connection in the last 4 days. Can I just confirm, are you connected wired or wireless when this happens please?

Thanks

Re: High ping and unstable connection

Not happy3 — Tue, 03 May 2022 09:16:14 GMT

Always using wired connecton.

Re: High ping and unstable connection

Anonymous — Tue, 03 May 2022 09:21:21 GMT

Hi,

Thanks for confirming. Do any of the lights change on the router when this happens? Does your main socket have a test socket please? Is there any noise on the voice service?

Thanks

Re: High ping and unstable connection

Not happy3 — Tue, 03 May 2022 09:24:54 GMT

Router lights always green. And yes, the main socket have test socket. Don't know about voice service, i'm not using it.

Re: High ping and unstable connection

Anonymous — Tue, 03 May 2022 09:31:21 GMT

Hi,

Just to confirm, is the router connected to the test socket at the moment?

Thanks

Re: High ping and unstable connection

Not happy3 — Tue, 03 May 2022 09:32:46 GMT

At the moment is in main socket.

Re: High ping and unstable connection

Anonymous — Tue, 03 May 2022 09:37:06 GMT

Hello,

Would it be possible to connect the microfilter, router and phone at the test socket for 24hrs to see if this is still happening please?

Thanks

Re: High ping and unstable connection

Not happy3 — Tue, 03 May 2022 09:43:49 GMT

My apologies. I think it was test socket, but is something different one. So it's only one socket.

Re: High ping and unstable connection

Chris-TalkTalk — Tue, 03 May 2022 09:53:24 GMT

Hi,

How many telephone sockets do you have in your home?

Chris

Re: High ping and unstable connection

Not happy3 — Tue, 03 May 2022 09:57:52 GMT

I'm living in flat. 5 rooms here, so i think should be five sockets.

Re: High ping and unstable connection

Not happy3 — Tue, 03 May 2022 10:01:20 GMT

Btw, broadband test from TalkTalk shows me that message 'It looks like your broadband isn't quite meeting your demands'. So it's nothing changed.

Re: High ping and unstable connection

Chris-TalkTalk — Tue, 03 May 2022 10:19:08 GMT

Thanks, which type of master socket do you have - Your guide to main phone sockets - TalkTalk Help & Support?

Chris

Re: High ping and unstable connection

Not happy3 — Tue, 03 May 2022 10:24:05 GMT

I think is NTE 5C. I see ' master socket 5C on the top of socket.

Re: High ping and unstable connection

Chris-TalkTalk — Tue, 03 May 2022 10:36:29 GMT

OK and is your router currently connected to the test socket?

Re: High ping and unstable connection

Not happy3 — Tue, 03 May 2022 10:50:36 GMT

There is no test socket.

Re: High ping and unstable connection

Chris-TalkTalk — Tue, 03 May 2022 11:06:17 GMT

The NTE 5c has a test socket, to access it you have to remove the faceplate of the socket

Chris

Re: High ping and unstable connection

Not happy3 — Tue, 03 May 2022 11:14:05 GMT

Ok. I see there is no help.