topic Re: VPN Stopped working due to Firmware Upgrade Sagemcom Wi-Fi Hub in Broadband

VPN Stopped working due to Firmware Upgrade Sagemcom Wi-Fi Hub

Wayne_Leach — Tue, 03 May 2022 09:21:47 GMT

Hi,

My Windows Built in VPN stopped workings as of Friday last week and I believe this is due to a Router Firmware Upgrade which has been reported by several other users? My router is a Sagemcom Wi-Fi Hub. Same thing happened last October and a new Router was sent with older firmware which resolved the issue. Please can we have a new router sent with previous version of Firmware. I need to be able to work from home which without the VPN Working i am unable to do so. Thank You

Wayne

Re: VPN Stopped working due to Firmware Upgrade Sagemcom Wi-Fi Hub

Debbie-TalkTalk — Tue, 03 May 2022 09:25:26 GMT

Hi Wayne

Thanks for creating a new topic.

Please can you add your name and TalkTalk landline number to your Community Profile, I can then take a look at this for you.

Thanks

Debbie

Re: VPN Stopped working due to Firmware Upgrade Sagemcom Wi-Fi Hub

Wayne_Leach — Tue, 03 May 2022 09:56:09 GMT

Hi Debbie,

Details updated on the Profile as requested

Thanks Wayne

Re: VPN Stopped working due to Firmware Upgrade Sagemcom Wi-Fi Hub

Debbie-TalkTalk — Tue, 03 May 2022 09:58:33 GMT

Hi Wayne

Thank you. We will need to make a change to your firmware version, would it be ok if we did this this morning?

We advise to leave the router switched on without being rebooted whilst we update the FW. This should take no longer than 15 minutes to update.

Thanks

Re: VPN Stopped working due to Firmware Upgrade Sagemcom Wi-Fi Hub

Wayne_Leach — Tue, 03 May 2022 10:17:52 GMT

Hi, Yes if yu could make the change and let me know when conpleted that would be great. Thank You

Re: VPN Stopped working due to Firmware Upgrade Sagemcom Wi-Fi Hub

Wayne_Leach — Tue, 03 May 2022 10:18:47 GMT

Hi, Yes please go ahead. If you can advise once completed that would be great. Thank You

Re: VPN Stopped working due to Firmware Upgrade Sagemcom Wi-Fi Hub

Karl-TalkTalk — Tue, 03 May 2022 11:28:49 GMT

Hi Wayne

I've made a change, try the VPN now.

Thanks

Karl.

Re: VPN Stopped working due to Firmware Upgrade Sagemcom Wi-Fi Hub

Wayne_Leach — Tue, 03 May 2022 11:52:26 GMT

Hi Karl,

I currently in the office due to VPN not working and wont be home till around 4pm when I can ry then.

Will let you know

Many Thanks in Advanace

Re: VPN Stopped working due to Firmware Upgrade Sagemcom Wi-Fi Hub

Karl-TalkTalk — Tue, 03 May 2022 11:56:58 GMT

No Problem 🙂

Karl

Re: VPN Stopped working due to Firmware Upgrade Sagemcom Wi-Fi Hub

Wayne_Leach — Tue, 03 May 2022 15:15:44 GMT

Hi Karl\Debbie

VPN is now working ok. Thank You very much for sorting this out.. Much Appreciated

Wayne

Re: VPN Stopped working due to Firmware Upgrade Sagemcom Wi-Fi Hub

Karl-TalkTalk — Tue, 03 May 2022 15:39:28 GMT

You're Welcome 🙂

Regards

Karl