topic Re: NO FIBRE 35 in Broadband

NO FIBRE 35

ChrisCRA — Tue, 03 May 2022 11:46:21 GMT

Talk Talk have failed again!!!!! They installed Fibre 35 two months ago and the router failed. They sent me 3 new routers before I got one that worked. Service down for over 2 weeks.

The internet failed 7 days ago and Talk Talk have diagnosed the router AGAIN!!!!!! I have now been sent a new router and it still doesn't work!!!!

Internet still down - 1 week and counting. I am now totally stressed and furious with Talk Talk's so called Customer Service. I need to get out of this contract. Talk Talk are a disgrace!!!!!!

Re: NO FIBRE 35

Anonymous — Tue, 03 May 2022 11:53:30 GMT

Hello,

I'm sorry to hear this. Please can you add your TalkTalk telephone number to your Community Profile and we can look into this for you. Please do not post any personal information on the Community.

Thanks

Re: NO FIBRE 35

ChrisCRA — Tue, 03 May 2022 12:17:07 GMT

Added as requested. This needs to be sorted please. It cannot keep happening. Your support people told me (not for the first time) that Talk Talk have no end of problems connecting their router to city fibre in Milton Keynes. Vodophone installations with City Fibre are never a problem........WHY?????

Re: NO FIBRE 35

Debbie-TalkTalk — Tue, 03 May 2022 12:53:32 GMT

Hi ChrisCRA

Thanks for updating your Community Profile.

I've completed a line test which hasn't detected any faults - line test is clear.

Is the replacement router connected at the test socket? Did you use the new cables and filter?

Is there a light on the router?

Re: NO FIBRE 35

ChrisCRA — Tue, 03 May 2022 13:38:01 GMT

Yes to all your questions. All plugged in - orange steady light on router. Same problem as before as I have already told you!!!!!

Re: NO FIBRE 35

Chris-TalkTalk — Tue, 03 May 2022 14:39:29 GMT

Hi Chris,

So just to confirm, are you currently using your old FTTC connection?

Chris

Re: NO FIBRE 35

ChrisCRA — Tue, 03 May 2022 15:13:47 GMT

Whats an FTTC????

Re: NO FIBRE 35

ChrisCRA — Tue, 03 May 2022 15:58:30 GMT

If FTTP means Fibre to the Premises, then yes, i am using this connection. You say "old FTTC" in your text. This FTTP connection was NEW on 2nd February 2022 and didn't work for 2 weeks!!!! 4 routers later, you sent one that did. It seems the router has now failed again and a second router that you sent has also failed.

Your Tech people are now saying there is a problem with the software coding used by City Fibre, to connect their ONT to the Talk Talk router. Please confirm and when will you get it sorted!!!!!?????!!!!!

Re: NO FIBRE 35

martswain — Tue, 03 May 2022 16:07:53 GMT

@ChrisCRA you should have posted in the FUTURE FIBRE section in that case and staff here are now likely to direct you to the Future Fibre support team who are contactable here.

https://community.talktalk.co.uk/t5/FutureFibre/bd-p/FutureFibre

OK ???????!!!!!!!!!!!!

NO FIBRE 35

Gliwmaeden2 — Tue, 03 May 2022 22:28:33 GMT

There is possibly some confusion as to the package here, @ChrisCRA.

Fibre35 is Fibre to the cabinet. The old copper line would still be in place. Can you explain the precise description of what you ordered?

Re: NO FIBRE 35

Chris-TalkTalk — Wed, 04 May 2022 11:30:19 GMT

Hi ChrisCRA,

I've posted on your new thread in the Future Fibre section

Chris