topic Re: Constant drop outs with my broadband in Broadband

Constant drop outs with my broadband

Peter_F — Wed, 01 Dec 2021 12:56:50 GMT

Helllo,

This is a re-occuring problem that's gotten so bad it's just a joke. I've have constant drop-outs in broadband connection that happen at leat twice a week for months now (Sometimes lasts for days when I can't get a stable connection and internet is pretty much unusable).

I am getting beyond frustrated and just want a stable connection, is that too much to ask? What the hell do I pay for?!

Could an OCE please look into this ASAP?

Thanks.

Re: Constant drop outs with my broadband

Debbie-TalkTalk — Wed, 01 Dec 2021 13:04:00 GMT

Hi Peter_F

I'm really sorry to hear this.

I've completed a line test which hasn't detected any faults.

Have you recently tested with a different router at the test socket?

Thanks

Debbie

Re: Constant drop outs with my broadband

Peter_F — Wed, 01 Dec 2021 13:10:27 GMT

No, I haven't tested with a different router, but I had steady connection all day yesterday so I'm pretty sure it's a problem on your end. Could you please check my profile and get this sorted for me please?

Thanks.

Re: Constant drop outs with my broadband

Debbie-TalkTalk — Wed, 01 Dec 2021 13:14:10 GMT

Hi Peter_F

I have optimised the connection to see if this helps.

If you do experience further issues then we can send a replacement router for testing.

Thanks

Debbie

Re: Constant drop outs with my broadband

Peter_F — Wed, 01 Dec 2021 13:18:11 GMT

Hi Debbie,

Thanks, I'll monitor the connection to see if it stabilises.

Re: Constant drop outs with my broadband

Debbie-TalkTalk — Wed, 01 Dec 2021 13:19:38 GMT

Hi Peter_F

Thank you, please let us know how you get on.

Debbie

Re: Constant drop outs with my broadband

Peter_F — Wed, 01 Dec 2021 15:32:29 GMT

Hi Debbie,

I have been monitoring the connection for a couple of hours now, and it seems to have stabilised!

Whatever you have done seems to have worked, thanks! Could you keep my profile as it is now so I can continue to have a stable connection?

Thanks again!

Re: Constant drop outs with my broadband

Debbie-TalkTalk — Thu, 02 Dec 2021 06:42:22 GMT

Hi Peter_F

Thanks for keeping us updated.

I've checked the connection stats again and I can see that the SNR has dropped again and this can affect the stability and performance of the connection.

Can I just check, which make and make and model of router are you using?

Thanks

Debbie

Re: Constant drop outs with my broadband

Peter_F — Thu, 02 Dec 2021 10:42:26 GMT

Hi Debbie,

The make and model of my router is a Huawei HG533, I've had it for a few years now.

My broadband connection still seems to be stable since yesterday.

Thanks.

Re: Constant drop outs with my broadband

Debbie-TalkTalk — Thu, 02 Dec 2021 10:52:47 GMT

Hi Peter_F

Ok no problem. If you do experience any further issues then please let us know and we will send you a new router.

Thanks

Debbie

Re: Constant drop outs with my broadband

Peter_F — Fri, 10 Dec 2021 13:22:35 GMT

Hello,

My broadband connection is dropping again! Its been about a week of stability and now its dropping all over again. Could an OCE please check my profile?

Thanks

Re: Constant drop outs with my broadband

Debbie-TalkTalk — Fri, 10 Dec 2021 13:28:09 GMT

Hi Peter_F

Apologies for this.

I have optimised the connection again. Please let us know how the connection compares.

Thanks

Debbie

Re: Constant drop outs with my broadband

Peter_F — Fri, 10 Dec 2021 13:48:13 GMT

Hi Debbie,

Thanks, it seems to have stabilised again, but I'll continue monitoring to see how it goes.

Why does it seem so hard to keep up a stable connection?

Cheers.

Re: Constant drop outs with my broadband

Debbie-TalkTalk — Fri, 10 Dec 2021 13:51:23 GMT

Hi Peter_F

I think we should also send a router for testing, would you like me to arrange this?

Re: Constant drop outs with my broadband

Peter_F — Fri, 10 Dec 2021 13:58:40 GMT

Hi Debbie,

I think this would be a good idea but I'm not going to be around much for the Xmas period so would like to do this after the new year. Can I give you a heads up closer to the time (prob early January 2022) to send out a new router?

Thanks

Re: Constant drop outs with my broadband

Debbie-TalkTalk — Fri, 10 Dec 2021 14:00:44 GMT

Hi Peter_F

Yes no problem 🙂

Have a good Christmas.

Thanks

Debbie

Re: Constant drop outs with my broadband

Peter_F — Fri, 10 Dec 2021 15:49:35 GMT

Hi Debbie,

The connection seems to be stable again.

Thanks and have a Happy Christmas too!

Re: Constant drop outs with my broadband

Karl-TalkTalk — Fri, 10 Dec 2021 15:52:49 GMT

That's great news, thanks for letting us know.

Regards,

Karl.

Re: Constant drop outs with my broadband

Peter_F — Wed, 15 Dec 2021 13:03:20 GMT

Hi,

My connection seems to be dropping again. Could an OCE please stabilise my profile again?

Thanks.

Re: Constant drop outs with my broadband

Debbie-TalkTalk — Wed, 15 Dec 2021 13:57:54 GMT

Hi Peter_F

I'm really sorry about this.

I've optimised your connection again.

Thanks

Debbie