topic Re: Firmware update Sagemcom Fast5364 in Broadband

Firmware update Sagemcom Fast5364

nronline — Wed, 04 May 2022 07:39:47 GMT

Hi all,

My internet recently just randomly went down out of the blue. I reported a fault and it looks like my Sagemcom Fast5365 router requires a firmware update.

I work in I.T myself so I understand that a patch just needs to be applied for the latest firmware release. Problem is Sagemcoms website is aweful and they don't give you access to the firmware to download.

It should just be a 2 minute job to access the router and update the firmware.

After calling customer services they were clueless. Hoping someone can help, that being said the engineer just called.

Re: Firmware update Sagemcom Fast5364

Anonymous — Wed, 04 May 2022 07:43:15 GMT

Hello,

I'm sorry to hear this. Can I just confirm, you have no connection at all or is it the VPN connection which isn't working? What lights are currently on the router?

Can you please update your community profile to include your:

Name
Telephone number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Re: Firmware update Sagemcom Fast5364

nronline — Wed, 04 May 2022 08:05:05 GMT

The light is orange and slowly pulsing. The app after a line test tells me a firmware update is required.

Ideally I should just be able to hotspot my phone to my laptop and download the firmware update which I can then upload to my router.

Should just be a simple process.

Re: Firmware update Sagemcom Fast5364

Debbie-TalkTalk — Wed, 04 May 2022 08:07:16 GMT

Hi nronline

Please can you add your name and TalkTalk landline number to your Community Profile, I can then take a look at this for you.

Thanks

Debbie