topic Re: VPN Issues this morning in Broadband

VPN Issues this morning

Chapworthy — Wed, 04 May 2022 08:47:01 GMT

Hi there, just had a new issue this morning connecting to my work VPN (through the Windows 10 app), could someone have a look at this for me please? It was working fine yesterday with no changes my end.

Thanks!

Re: VPN Issues this morning

Debbie-TalkTalk — Wed, 04 May 2022 08:53:34 GMT

Hi Chapworthy

Apologies for this. I will need to make a change to your router firmware, would it be ok to do this this morning?

We advise to leave the router switched on without being rebooted whilst we update the FW. This should take no longer than 15 minutes to update.

Thanks

Re: VPN Issues this morning

Chapworthy — Wed, 04 May 2022 08:55:45 GMT

Hi Debbie,

Thanks for you quick response, yes please, as soon as you can.

🙂

Thanks,

Chris

Re: VPN Issues this morning

Debbie-TalkTalk — Wed, 04 May 2022 09:01:52 GMT

Hi Chris

Thanks for your reply.

I've made the change to the firmware, please can you retest?

Debbie 🙂

Re: VPN Issues this morning

Chapworthy — Wed, 04 May 2022 09:09:57 GMT

Hi Debbie,

All working fine now, Thanks so much for sorting so quickly!

Cheers,

Chris

Re: VPN Issues this morning

Debbie-TalkTalk — Wed, 04 May 2022 09:12:26 GMT

Hi Chris

I'm so glad to hear this, thanks for letting us know 🙂

Debbie