topic VPN no longer working in Broadband

VPN no longer working

Lilyrose1978 — Wed, 04 May 2022 09:19:36 GMT

I'm hoping you can help me please! Since the weekend, my VPN can't connect and my IT team have tested everything so they believe it's an issue with the TalkTalk router. I'm using a Sagemcom-FAST5364.

It looks as though my router is running version SG4K100136, but the user dashboard says a software update is needed. I've tried the support chat, who are very friendly but just keep directing me to reset my router, which hasn't helped. I know can't log into my work VPN so will have to drive into my office tomorrow, but is there a way of getting this sorted please?

Re: VPN no longer working

Debbie-TalkTalk — Wed, 04 May 2022 09:21:53 GMT

Hi Lilyrose1978

Will it be ok If I update your firmware this morning?

Re: VPN no longer working

Lilyrose1978 — Wed, 04 May 2022 10:15:16 GMT

Absolutely. Will I need to update anything?

Re: VPN no longer working

Debbie-TalkTalk — Wed, 04 May 2022 10:24:58 GMT

Hi Lilyrose1978

Thanks for your reply.

I've made a change to the firmware, please can you now retest?

Debbie

Re: VPN no longer working

Lilyrose1978 — Wed, 04 May 2022 10:48:21 GMT

Hi Debbie,

I've had to drive to my office today as I couldn't remote in from home, but I will test as soon as I get home and let you know. Thank you!

Re: VPN no longer working

Chris-TalkTalk — Wed, 04 May 2022 11:33:22 GMT

OK thanks, apologies for any inconvenience

Chris

Re: VPN no longer working

Lilyrose1978 — Wed, 04 May 2022 16:49:22 GMT

Thank you, it seems to be working now!

Re: VPN no longer working

Debbie-TalkTalk — Thu, 05 May 2022 04:58:12 GMT

Hi Lilyrose1978

That's great, thanks for letting us know.

Debbie 🙂