topic VPN Issue in Broadband

VPN Issue

Diarmid272022 — Wed, 04 May 2022 09:25:21 GMT

Hi, I've been unable to access my employers VPN since Friday.

I've not changed any settings and my employer advised the issue is likely with my Talktalk router - can you please help me with this?

Karl-TalkTalk — Wed, 04 May 2022 10:17:24 GMT

We can chase the firmware to help with this, when would be the best time to do this ?

Thanks

Karl.

Diarmid272022 — Wed, 04 May 2022 10:57:11 GMT

Hi Karl, just as soon as possible would be great thanks.

Chris-TalkTalk — Wed, 04 May 2022 11:35:41 GMT

OK, we'll do this now, it's will take up to 20 minutes to complete, please don't reboot your router

Chris

Chris-TalkTalk — Wed, 04 May 2022 11:42:18 GMT

I've started the firmware update, it should complete in a few minutes

Diarmid272022 — Wed, 04 May 2022 11:49:49 GMT

Great thank you

Diarmid272022 — Wed, 04 May 2022 11:50:26 GMT

Great thanks

Chris-TalkTalk — Wed, 04 May 2022 11:53:19 GMT

No problem 🙂