topic Re: DNS proxy remote access and port forwarding issues after firmware update? in Broadband

DNS proxy remote access and port forwarding issues after firmware update?

fdrerer — Tue, 03 May 2022 19:36:25 GMT

Good afternoon.

Seems like my issue is related to many others mentioned on this forum.

It seems like during long weekend firmware on my Sagem Fast 5364 has been updated? (last night - no internet for 30min) and since then I can't use remote access and other services.

Please advise.

Firmware ver: SG4K100136

Re: DNS proxy remote access and port forwarding issues after firmware update?

Skynet_TX — Tue, 03 May 2022 20:08:42 GMT

Hi @fdrerer,

Yes, this new firmware has been causing VPN related issues for many people, the support team here will be able to help when they are back tomorrow.

If you could confirm exactly what isn't working for you (i.e. what VPN/Remote Access software you are trying to use etc.) then that will help the support team make the appropriate changes to your router.

Re: DNS proxy remote access and port forwarding issues after firmware update?

fdrerer — Tue, 03 May 2022 20:14:30 GMT

Hi I use port forwarding on 80 and 443 for duckdns to remotely access internal device.

Hope that helps.

Many thanks

Re: DNS proxy remote access and port forwarding issues after firmware update?

Anonymous — Wed, 04 May 2022 06:24:20 GMT

Hello,

I'm sorry to hear this. I've raised this to our Products Team now and will post back as soon as I receive an update.

Thanks

Re: DNS proxy remote access and port forwarding issues after firmware update?

fdrerer — Wed, 04 May 2022 08:11:44 GMT

Good morning

I can confirm - I still experiencing same issue

I soft reseted the router yesterday but same story. Seems like ports are open but remote access still doesnt work.

Please advise

Re: DNS proxy remote access and port forwarding issues after firmware update?

Anonymous — Wed, 04 May 2022 08:22:34 GMT

Hi,

Ok thanks for confirming and I will post back as soon as I know more.

Thanks

Re: DNS proxy remote access and port forwarding issues after firmware update?

fdrerer — Wed, 04 May 2022 11:42:55 GMT

Good afternoon

Seems like it fixed it'self somehow. So far i will monitor if issue is not reocurring .

Many thanks

Regards

Re: DNS proxy remote access and port forwarding issues after firmware update?

Anonymous — Wed, 04 May 2022 12:01:55 GMT

Hello,

Thanks for the update. I've not heard back as yet but I will let the team know.

Thanks