topic Re: VPN in Broadband

VPN

NicoleT — Wed, 04 May 2022 11:59:51 GMT

Hi, I can no longer connect to my works VPN

Can you help please

Re: VPN

Anonymous — Wed, 04 May 2022 12:19:36 GMT

Hello,

Can you please update your community profile to include your:

Name
Telephone number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Re: VPN

NicoleT — Wed, 04 May 2022 12:23:29 GMT

That’s updated

Thanks

Re: VPN

Debbie-TalkTalk — Wed, 04 May 2022 12:30:06 GMT

Hi Nicole

Please can you also add your TalkTalk landline number to your Community Profile.

Thanks

Debbie

Re: VPN

NicoleT — Wed, 04 May 2022 12:36:25 GMT

Done thanks

Re: VPN

Debbie-TalkTalk — Wed, 04 May 2022 12:40:17 GMT

Hi Nicole

Thank you. I will need to make a change to your router firmware, will it be ok to do this this afternoon?

We advise to leave the router switched on without being rebooted whilst we update the FW. This should take no longer than 15 minutes to update.

Thanks

Debbie

Re: VPN

NicoleT — Wed, 04 May 2022 12:50:08 GMT

That would be great thank you

Re: VPN

Debbie-TalkTalk — Wed, 04 May 2022 12:57:08 GMT

Hi Nicole

All updated 🙂

Please can you retest and let us know how the connection compares?

Re: VPN

NicoleT — Wed, 04 May 2022 13:00:14 GMT

All connected thank you very much for your help!! 🙂

Re: VPN

Debbie-TalkTalk — Wed, 04 May 2022 13:02:53 GMT

Hi Nicole

I'm so glad to hear this, thanks for letting us know 🙂

Debbie

Re: VPN

Ndonn92 — Wed, 04 May 2022 15:13:53 GMT

Hi, I am also having issues connecting to my work VPN from home. My IT department confirmed this is the router, can I please get some help? Thanks

Re: VPN

Debbie-TalkTalk — Thu, 05 May 2022 04:51:32 GMT

Hi @Ndonn92

Please can you create a new topic on the Community, we can then take a look at this for you.

Thanks

Debbie