topic Re: VPN not working at home in Broadband

VPN not working at home

Ndonn92 — Wed, 04 May 2022 15:34:28 GMT

I am working from home and since last Friday I have been unable to access my work VPN. Our IT department carried out various tests and they have confirmed it is to do with the router and possible updates. Please can I get help to resolve this? My router is a sagemcom. Thanks

Re: VPN not working at home

Divsec — Wed, 04 May 2022 15:50:56 GMT

Hi @Ndonn92 your post has been escalated and you should have a fix very soon.

Re: VPN not working at home

Ndonn92 — Wed, 04 May 2022 15:55:03 GMT

Thank you for the update

Re: VPN not working at home

Debbie-TalkTalk — Thu, 05 May 2022 05:17:28 GMT

Hi Ndonn92

Apologies for this.

I've made a change to your router firmware, please can you retest and let us know how the connection compares?

Thanks

Debbie

Re: VPN not working at home

Ndonn92 — Thu, 05 May 2022 07:08:22 GMT

@Debbie-TalkTalk Hi Debbie, that is great it now works. Thank you very much for your prompt response to resolve this.

Re: VPN not working at home

Debbie-TalkTalk — Thu, 05 May 2022 07:09:17 GMT

Hi Ndonn92

I'm so glad to hear this, thanks for letting us know 🙂

Debbie