topic Re: Only achieving 1 MBPS with my Super Fast Broadband. My upload speed is atrocious! in Broadband

Only achieving 1 MBPS with my Super Fast Broadband. My upload speed is atrocious!

Anonymous — Wed, 04 May 2022 03:39:00 GMT

No matter the time of day I attempt to watch anything or upload a video on YouTube, that is only several minutes in length, my speed is always absolutely chronic with your service. Other customers have been noticing the speed is unbearable too.

So, um, why is this happening? 😞

I used to tether with 4G via Giffgaff, but using mobile data rendered me throttled, and the whole point of getting broadband back was because of the lousy connection I have indoors with their goodybags or signal overall. But it is otherwise tolerable, so I don't understand why my wired connection is terrible.

I live in a flat in Edinburgh, on the second floor.

Re: Only achieving 1 MBPS with my Super Fast Broadband. My upload speed is atrocious!

Divsec — Wed, 04 May 2022 06:38:49 GMT

Hi @Anonymous what performance were you promised when you signed up? Is your landline performing OK? No noise etc.

Your post has been escalated so you should hear shortly

Re: Only achieving 1 MBPS with my Super Fast Broadband. My upload speed is atrocious!

Anonymous — Wed, 04 May 2022 06:46:28 GMT

Hello,

Can you please update your community profile to include your:

TalkTalk Telephone number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Re: Only achieving 1 MBPS with my Super Fast Broadband. My upload speed is atrocious!

Anonymous — Wed, 04 May 2022 06:49:02 GMT

I don't have a letter, so I cannot remember what it said. I'm sure I was promised at least 30 MBPS.

I don't have a phone; I had a cable installed by a technician, however. This was on the 9th of March.

I will update my profile now. 🙂

Re: Only achieving 1 MBPS with my Super Fast Broadband. My upload speed is atrocious!

Debbie-TalkTalk — Wed, 04 May 2022 07:29:51 GMT

Hi thesaunderschild

Please can you also add your TalkTalk landline number to your Community Profile. The number should show if you log into My Account.

Thanks

Re: Only achieving 1 MBPS with my Super Fast Broadband. My upload speed is atrocious!

Anonymous — Wed, 04 May 2022 07:31:52 GMT

Hi.

I will do all of that now...

Re: Only achieving 1 MBPS with my Super Fast Broadband. My upload speed is atrocious!

Anonymous — Wed, 04 May 2022 15:34:49 GMT

I was in my bed when you called earlier.

🛏️

Re: Only achieving 1 MBPS with my Super Fast Broadband. My upload speed is atrocious!

mike_wing — Wed, 04 May 2022 21:46:57 GMT

Had similar issue, and they sent me a different Router, to the Huawei one. Problem solved.

Re: Only achieving 1 MBPS with my Super Fast Broadband. My upload speed is atrocious!

Debbie-TalkTalk — Thu, 05 May 2022 06:03:14 GMT

Hi thesaunderschild

I can't see your landline number in your Community Profile, please can you add this again?

Re: Only achieving 1 MBPS with my Super Fast Broadband. My upload speed is atrocious!

Anonymous — Thu, 05 May 2022 07:14:37 GMT

I had a feeling it is the router that's at fault here. But if TalkTalk receives criticism of their default router a lot from those who sign up, how come they don't just send out the more powerful one to begin with?

Why do people just have to learn this the hard way? 🙃

Re: Only achieving 1 MBPS with my Super Fast Broadband. My upload speed is atrocious!

Debbie-TalkTalk — Thu, 05 May 2022 07:17:15 GMT

Hi thesaunderschild

Please can you add your TalkTalk landline number to your Community Profile, I can then take a look at this for you.

Thanks

Re: Only achieving 1 MBPS with my Super Fast Broadband. My upload speed is atrocious!

Anonymous — Thu, 05 May 2022 07:18:32 GMT

I will sign in and look for it.

Re: Only achieving 1 MBPS with my Super Fast Broadband. My upload speed is atrocious!

Anonymous — Thu, 05 May 2022 07:21:20 GMT

Can I give you the landline number in a private reply?

I've been experiencing stalking from someone in Australia, over the last 5 years. He has been spamming a lot of info about me elsewhere online. So it probably wouldn't be wise to submit anything like that on here.

Re: Only achieving 1 MBPS with my Super Fast Broadband. My upload speed is atrocious!

Debbie-TalkTalk — Thu, 05 May 2022 07:22:40 GMT

Hi thesaunderschild

Please can you add the number to the Private Notes section of your Community Profile.

Thanks

Re: Only achieving 1 MBPS with my Super Fast Broadband. My upload speed is atrocious!

Anonymous — Thu, 05 May 2022 07:30:14 GMT

I am trying to find that section you spoke of, but it doesn't seem to be detectable in my profile.

Re: Only achieving 1 MBPS with my Super Fast Broadband. My upload speed is atrocious!

Anonymous — Thu, 05 May 2022 07:41:18 GMT

OK. REMOVED

You may have to have this response privatised.

Re: Only achieving 1 MBPS with my Super Fast Broadband. My upload speed is atrocious!

Debbie-TalkTalk — Thu, 05 May 2022 07:42:35 GMT

Hi thesaunderschild

I have removed the number from your thread. Please can you only add this to your Community Profile.

Thanks

Re: Only achieving 1 MBPS with my Super Fast Broadband. My upload speed is atrocious!

Anonymous — Thu, 05 May 2022 07:46:53 GMT

OK. I added it under My Number.

I assumed at first, that this was referring to my account number. You should be able to see it now. However, I don't have a phone for a landline service in place.

Re: Only achieving 1 MBPS with my Super Fast Broadband. My upload speed is atrocious!

Debbie-TalkTalk — Thu, 05 May 2022 07:56:32 GMT

Hi thesaunderschild

Thank you. I think we should send a Sagemcom WIFI hub to see how the connection compares.

Would you like me to arrange this?

Debbie

Re: Only achieving 1 MBPS with my Super Fast Broadband. My upload speed is atrocious!

Anonymous — Thu, 05 May 2022 08:00:57 GMT

It's always worth a try. 😎