topic Re: VPN no longer working in Broadband

VPN no longer working

arakiiel — Thu, 05 May 2022 08:07:32 GMT

Hi,
I am no longer able to connect to my work's VPN, other colleagues are not having an issue and other posts here saying that they are experiencing issues with their VPN suggests it is probably a problem with the router...

Hardware version: FAST5364 3.00
Software version: SG4K100136

Any help asap would be deeply appreciated

Re: VPN no longer working

Debbie-TalkTalk — Thu, 05 May 2022 08:14:56 GMT

Hi arakiiel

I'm sorry to hear this.

Can I just check, have you added the correct landline number to your Community Profile? (please don't post the number on this thread)

Thanks

Debbie

Re: VPN no longer working

arakiiel — Thu, 05 May 2022 08:16:46 GMT

Hi Debbie,

I have updated it to be the correct number now.

Re: VPN no longer working

Debbie-TalkTalk — Thu, 05 May 2022 08:19:44 GMT

Hi arakiiel

Thank you 🙂

I will need to make a change to your router firmware. Will it be ok if I do this this morning?

We advise to leave the router switched on without being rebooted whilst we update the FW. This should take no longer than 15 minutes to update.

Thanks

Debbie

Re: VPN no longer working

arakiiel — Thu, 05 May 2022 08:21:25 GMT

Hi Debbie,

This morning would be great, the sooner the better 🙂

Re: VPN no longer working

Anonymous — Thu, 05 May 2022 09:09:24 GMT

Hello,

I've tried to update the router but this hasn't been successful. Can I just confirm, have you rebooted the router in the last 20 minutes?

Thanks

Re: VPN no longer working

arakiiel — Thu, 05 May 2022 09:15:47 GMT

Hi,

No I did not reboot the router in the last 20 minutes, currently can't access the internet on the router and can't see the admin page on 192.168.1.1

Re: VPN no longer working

arakiiel — Thu, 05 May 2022 09:17:37 GMT

Hi, it's working now and vpn is working thank you

Re: VPN no longer working

Anonymous — Thu, 05 May 2022 09:19:53 GMT

Hello,

Thanks for the update and I'm glad to hear this 🙂

Thanks