topic Re: VPN CONNECTION ISSUE Generic Routing Encapsulation (GRE) (same as lots of others) in Broadband

VPN CONNECTION ISSUE Generic Routing Encapsulation (GRE) (same as lots of others)

Andy1232 — Thu, 05 May 2022 13:57:16 GMT

Hi,

I am having the same issue as:

https://community.talktalk.co.uk/t5/Broadband/VPN-CONNECTION-ISSUE-Generic-Routing-Encapsulation-GRE-protocol/m-p/2883440#M836831

https://community.talktalk.co.uk/t5/Broadband/VPN-no-longer-working/td-p/2883303

https://community.talktalk.co.uk/t5/Broadband/VPN-NOT-CONNECTING-USING-PPTP/td-p/2883367

I tried to phone support to help but they didnt have a clue what I was talking about, but here it seems there is a known fix!

Please can you apply to same fix for me?

Many thanks.

Re: VPN CONNECTION ISSUE Generic Routing Encapsulation (GRE) (same as lots of others)

Karl-TalkTalk — Thu, 05 May 2022 14:12:28 GMT

Hi Andy

I've made a change to the firmware, test the VPN now please.

Thanks

Karl.

Re: VPN CONNECTION ISSUE Generic Routing Encapsulation (GRE) (same as lots of others)

Andy1232 — Thu, 05 May 2022 14:21:05 GMT

Fixed! Thanks Karl

Re: VPN CONNECTION ISSUE Generic Routing Encapsulation (GRE) (same as lots of others)

Debbie-TalkTalk — Fri, 06 May 2022 05:49:32 GMT

Hi Andy

That's great, thanks for letting us know.

Debbie

Re: VPN CONNECTION ISSUE Generic Routing Encapsulation (GRE) (same as lots of others)

cxrqt1 — Mon, 09 May 2022 13:55:20 GMT

I'm having the exact same problem. Can anyone help me please?

Re: VPN CONNECTION ISSUE Generic Routing Encapsulation (GRE) (same as lots of others)

Karl-TalkTalk — Mon, 09 May 2022 14:06:43 GMT

If you start your own thread (new message), we’d love to help.

We’ve found that posting in someone else’s conversation makes it harder to follow when looking for an answer.

It’s easier and quicker if we can chat with you in a single thread, if you start your own thread, that will keep our community organised and help others with a similar problem.

Check your home phone number or account number are also added to your Community Profile as that will really help us to find your details quicker.

Thanks

Karl