topic Re: Automatic Wifi Optimisation is on Again, Why? in Broadband

Automatic Wifi Optimisation is on Again, Why?

TariqS — Tue, 21 Dec 2021 11:22:03 GMT

Hello. I did ask for this to be turned off a while back and everything was fine; I can switch channel manually as and when I need to do so.

Now, my connection cuts off randomly and I find the Wifi channel changes on its own at the router. This is very annoying!

Why was this turned back on? Please can you turn this optimisation off.

Thanks,

Tariq

Re: Automatic Wifi Optimisation is on Again, Why?

Chris-TalkTalk — Tue, 21 Dec 2021 11:34:26 GMT

Hi Tariq,

It's still showing 'off' at our end. When did you last manually change the channel?

Chris

Re: Automatic Wifi Optimisation is on Again, Why?

TariqS — Fri, 06 May 2022 00:49:04 GMT

Hello Chris and Team.

Lost track of this thread months ago but problem has persisted nevertheless...

I keep changing the 5Ghz wifi channel to above 100 and it quickly falls back to the congested 40s (usually 44) every time without me doing anything! So... Is TalkTalk's automatic channel-hopping on or off? It must be on, otherwise what's happening?

It would be nice if we could have the option to flash these modems back to their original vendor config GUIs/menus - at least for those customers who are outside their original TT contract - in order to gain full control and avoid having to get customer support involved in these basic matters. Any chance of this?

Re: Automatic Wifi Optimisation is on Again, Why?

Debbie-TalkTalk — Fri, 06 May 2022 06:54:31 GMT

Hi TariqS

Apologies for this.

The WIFI optimisation has been switched off. I will feed back your comments to our Products Team.

Thanks

Debbie

Re: Automatic Wifi Optimisation is on Again, Why?

TariqS — Fri, 06 May 2022 16:11:15 GMT

Thanks, Debbie. Why was the optimisation on - or was it ever turned off in the 1st place? Doesn't engender a whole lot of faith in the things people promise at TT...

I hope the Products Team do get back to me about removing TT's limitations on configuring routers.

Re: Automatic Wifi Optimisation is on Again, Why?

Anonymous — Mon, 09 May 2022 05:55:04 GMT

Morning,

The Wifi optimisation is automatically re-enabled if the router is factory reset or if the router firmware is updated.

Thanks

Re: Automatic Wifi Optimisation is on Again, Why?

TariqS — Sun, 02 Oct 2022 18:43:52 GMT

Hello again. Automatic channel optimisation is on again. Dunno if this is because I'm on a new contract.

Please can you turn off wifi optimisation and ask your technical team to contact me about turning it off permanently.

Thanks.

Re: Automatic Wifi Optimisation is on Again, Why?

ferguson — Sun, 02 Oct 2022 19:10:12 GMT

A new contract won't affect it, but a router update, or reset will. I have re-escalated this to the support team. It can't be turned off permanently because it operates at the network level.

Re: Automatic Wifi Optimisation is on Again, Why?

Debbie-TalkTalk — Mon, 03 Oct 2022 05:50:41 GMT

Hi TariqS

Apologies. I have switched the WIFI optimisation off.

Thanks

Debbie