topic Re: VPN WhatsApp and Firewall Issues in Broadband

VPN WhatsApp and Firewall Issues

ggttjm — Thu, 05 May 2022 19:03:54 GMT

Sagecom WiFi hub. Firmware ending in 136

Adding my query/comment to the growing pile of similar on here

Since Monday 2 May work VPN does not connect, nor Bosch EasyControl thermostat. WhatsApp “thinks about it” before displaying messages, and similar with emails

Everything works fine if I reduce firewall security settings to Medium, which I’m not keen to do on a permanent basis.

Any fix for this in sight, or do I need a firmware rollback?

Re: VPN WhatsApp and Firewall Issues

Skynet_TX — Thu, 05 May 2022 19:40:32 GMT

Hi @ggttjm,

The support team may be able to make some changes to resolve the VPN issues, not sure if that will help with the other issues though.

What VPN software do you use, or is it the built in Windows 10/11 VPN ?

The support team will hopefully be able to reply tomorrow to help.

Re: VPN WhatsApp and Firewall Issues

Debbie-TalkTalk — Fri, 06 May 2022 06:45:17 GMT

Hi ggttjm

I'm sorry to hear this.

I will need to make a change to your firmware, when would be the best time to do this?

We advise to leave the router switched on without being rebooted whilst we update the FW. This should take no longer than 15 minutes.

Thanks

Re: VPN WhatsApp and Firewall Issues

ggttjm — Fri, 06 May 2022 07:57:58 GMT

Thanks for looking at this so quickly Debbie.

Anytime between 1-2pm today is fine

Re: VPN WhatsApp and Firewall Issues

ggttjm — Fri, 06 May 2022 08:03:35 GMT

Hi, thanks for your reply. It’s Sophos:

Sophos Connect service 2.1. 20.0309
strongSwan service 5.8.0
OpenVPN service 2.5.0.0

Re: VPN WhatsApp and Firewall Issues

Debbie-TalkTalk — Fri, 06 May 2022 08:03:47 GMT

Hi ggttjm

Thank you 🙂 I will start the update around 1pm and I will post back on this thread to confirm once the firmware has been updated.

Debbie

Re: VPN WhatsApp and Firewall Issues

Debbie-TalkTalk — Fri, 06 May 2022 12:06:58 GMT

Hi ggttjm

The firmware has now been updated.

Please let us know how the connection compares.

Thanks

Debbie 🙂

Re: VPN WhatsApp and Firewall Issues

ggttjm — Fri, 06 May 2022 14:33:09 GMT

All working properly now, thank you for fixing this so quickly

Re: VPN WhatsApp and Firewall Issues

Karl-TalkTalk — Fri, 06 May 2022 14:37:09 GMT

Glad our team were able to help.

Regards,

Karl.