topic Re: VPN issue in Broadband

VPN issue

Bryn72 — Fri, 06 May 2022 09:55:18 GMT

My partner cannot connect to her work VPN, I believe that there is some software issue, can the firmware be updated please

Karl-TalkTalk — Fri, 06 May 2022 09:57:03 GMT

Hi,

Can you please add your home phone number to your 'Community Profile' so I can pick this up for you.

Thanks

Karl.

Bryn72 — Fri, 06 May 2022 10:05:51 GMT

number added, thanks

Karl-TalkTalk — Fri, 06 May 2022 10:21:12 GMT

I can make a change to the router, will mean a down time of around 10 minutes. Am I ok to do this now ?

Thanks

Karl.

Bryn72 — Fri, 06 May 2022 10:26:09 GMT

Yes thats fine, thanks

Karl-TalkTalk — Fri, 06 May 2022 10:40:02 GMT

Firmware has been changed, try the VPN now.

Thanks

Karl.

Bryn72 — Fri, 06 May 2022 10:55:11 GMT

HI, Yes all working fine now, thank you very much

Karl-TalkTalk — Fri, 06 May 2022 11:10:56 GMT

You're Welcome 🙂

Regards

Karl