topic Vpn not working in Broadband

Vpn not working

Carsonc.08 — Fri, 06 May 2022 10:57:19 GMT

Hi, my home to work VPN has stopped working through both TalkTalk WiFi and TalkTalk ethernet. It connects fine on a mobile hotspot on o2. We're using the TalkTalk Wi-Fi Hub
version SG4K100130.

I've read elsewhere on the forum that others have had this problem and a new router was needed. Any ideas please

Re: Vpn not working

Gliwmaeden2 — Sun, 29 May 2022 17:51:17 GMT

Please complete your community forum profile details for TT staff to identify your account, @Carsonc.08.

Go via your avatar/name; settings; launch profile wizard.

Staff will reply during the day, Monday to Friday.

I'll make sure that this thread is in the queue for attention & remove the other one. Both had failed to escalate into the workflow....!

Re: Vpn not working

Karl-TalkTalk — Mon, 30 May 2022 06:17:34 GMT

Hi Carsonc.08

Can you please add your home phone number to your 'Community Profile' so I can pick this up for you.

Thanks

Karl.