topic Re: Dashboard issue in Broadband

Dashboard issue

mike_wing — Tue, 03 May 2022 07:08:29 GMT

Has anyone else had this problem with Dashboard, stating I can't have more than 1 email address as I am not subscribed to TalkTalk Broadband? TalkTalk states the problem is at their end and are working on it. 34 days now, and still not sorted.

Re: Dashboard issue

Ady-TalkTalk — Tue, 03 May 2022 09:54:12 GMT

Hi mike_wing, there's no fault that I know of causing this problem. I can take a look at your account for you. I've sent you a personal message to get more information.

Ady

Re: Dashboard issue

Ady-TalkTalk — Wed, 04 May 2022 05:53:37 GMT

Thanks for confirming security information. I can see what's going wrong for you. Do you have other email addresses you have already created that you want to link to this account or are you trying to create new ones? I can help with both but one will take much longer than the other.

Ady

Re: Dashboard issue

mike_wing — Fri, 06 May 2022 18:33:39 GMT

Just want to create a new email address with TalkTalk. Still don't understand why it states have no Broadband account with TalkTalk. Its taken over 36 days for your people, who claimed they are working on the fault. Still have no idea why, or any solution.

Re: Dashboard issue

Ady-TalkTalk — Tue, 10 May 2022 07:17:56 GMT

Hi mike_wing, sorry I couldn't reply to the PM. I have to reply in the threads so that all can see what's happening and our working out can be seen. Until the issue with your account is fixed you won't be able to create a new email address.

Ady