topic Re: Fiber Broadband in Broadband

Fiber Broadband

Elswicka — Fri, 06 May 2022 14:53:40 GMT

I have received a text today letting me know I am expected to have a engineer, this Monday, for the installation of ''Future Fiber Broadband''. I did not request this and I am now worried a charge is going to be applied to my direct debit for something I have not requested. I have no emails about this, not had anyone try to contact me or even a letter, just these two texts to confirm my installation time. Has anyone else had this in the past or recently??

Any advice would be appreciated.
Thank you.

Re: Fiber Broadband

Skynet_TX — Fri, 06 May 2022 20:03:30 GMT

Hi @Elswicka,

I've certainly seen other people post on here who have been contacted in a similar way. One thing to be very careful of, if you currently use your landline telephone, make sure they confirm you can still have a landline telephone on your new connection.

The support team here may be able to provide some more info, but they won't be around now until Monday.

For one of the TalkTalk Support Team on this community to be able to look into this you will need to update your community profile to include your name, landline telephone number that your TalkTalk service is provided on & an alternative contact number. This will allow them to identify you, and they will then be able to help.

Don't post any personal details in this thread, just add them to your community profile (only you and the TalkTalk Support Team on this community can see your profile details).

Re: Fiber Broadband

ferguson — Fri, 06 May 2022 20:08:31 GMT

@Elswicka If you want to contact someone about this before Monday then try the chat now button towards the bottom of the page here, they will be available tomorrow (Saturday).

Re: Fiber Broadband

Elswicka — Fri, 06 May 2022 23:25:04 GMT

Thank you for your reply.

I have updated my info on my profile so this should be showing now. I will check out the ''Chat Now'' option tomorrow too and see if i can get any more info from there.

Re: Fiber Broadband

Elswicka — Fri, 06 May 2022 23:26:34 GMT

Thank you, im going to give this a look tomorrow morning and see if i can get any more info.

Re: Fiber Broadband

Arne-TalkTalk — Tue, 10 May 2022 09:11:03 GMT

Hi Elswicka

Did you get through on Live chat?

Has an engineer arrived?

Re: Fiber Broadband

Elswicka — Tue, 10 May 2022 09:16:51 GMT

Hey Arne

Yea a team arrived and installed my new package, but I am having issues with this currently. I cant seem to get a connection when I plugged my router into the ONT box

Re: Fiber Broadband

Arne-TalkTalk — Tue, 10 May 2022 10:23:53 GMT

Thanks If you post in the broadband section the team can pick it up (if you haven't already) you could also try and call the future fibre team. on 03451720088.