topic Can't connect to the work VPN - please update my router firmware. in Broadband

Can't connect to the work VPN - please update my router firmware.

blackhare — Sat, 07 May 2022 10:49:58 GMT

Been working from home for 2 years and connecting to my work server via VPN.

Today it's no longer working.

Apparently, this is an issue they are aware of, firmware updates to the router seem to cause this problem.

Any advice?

Regards,

Martyna

Re: Can't connect to the work VPN - please update my router firmware.

fr8ys — Sat, 07 May 2022 11:17:13 GMT

Hi,
You are in the staff's queue for a response.
For a quicker reply can you please ensure you have your personal information up to date in your profile including your TalkTalk landline phone number so your account can be traced. Link here - https://community.talktalk.co.uk/t5/user/myprofilepage/tab/personal-profile:personal-info
If you are unsure of your phone number, you can find this in My Account or dial 17070 from your landline phone and this will confirm the number for you.
Please post back when done.
Thank you

Re: Can't connect to the work VPN - please update my router firmware.

Anonymous — Mon, 09 May 2022 06:51:17 GMT

Morning,

We can update the router firmware for you. When would be the best time to do this for you as this will take around 20 minutes and the router cannot be re-booted or switched off during this time?

Thanks

Re: Can't connect to the work VPN - please update my router firmware.

blackhare — Tue, 10 May 2022 09:41:22 GMT

hi @Anonymous ,

You can update the router Monday to Thursday between 6am and 3pm.

Thanks,

Martyna

Re: Can't connect to the work VPN - please update my router firmware.

Karl-TalkTalk — Tue, 10 May 2022 09:57:30 GMT

the router has been updated.

Thanks

Karl.