topic Re: Windows VPN stopped working in Broadband

Windows VPN stopped working

simoncollyer — Fri, 06 May 2022 10:58:38 GMT

Hi there,

I have suddenly started experiencing an issue with an existing VPN connection. It was working fine from when I moved to TalkTalk (Aug 2020) until quite recently. I last used it on 20th April 2022 then went away on holiday. Since my return (3rd May) it has refused to connect.

I have tried:

- Rebooting the router

- Restoring factory settings on the router (on advice of live chat support)

- Other devices on the same TalkTalk connection

None of these have worked.

If I connect to the same VPN via a mobile hotspot it works fine.

My issue sounds identical, both in terms of timeframe and symptoms, to this one:

https://community.talktalk.co.uk/t5/Fibre/PPTP-VPN-stopped-working-overnight/m-p/2880975#M361918

Please could you help? I work from home and am unable to do so at the moment.

Many thanks

Re: Windows VPN stopped working

Karl-TalkTalk — Mon, 09 May 2022 08:00:55 GMT

I can change the firmware to see if this will help, will take you offline for about 10 minutes, when is the best time to try this ?

Thanks

Karl.

Re: Windows VPN stopped working

simoncollyer — Mon, 09 May 2022 08:19:48 GMT

Hi Karl,

Many thanks for getting back to me - any time is fine.

Thanks

Simon

Re: Windows VPN stopped working

Karl-TalkTalk — Mon, 09 May 2022 08:29:51 GMT

Hi Simon,

This is now done, try the VPN now.

Thanks

Karl.

Re: Windows VPN stopped working

simoncollyer — Mon, 09 May 2022 08:36:36 GMT

Hi Karl,

That's done it - all working now - thank you so much for your help and the quick response.

All the best

Simon

Re: Windows VPN stopped working

Karl-TalkTalk — Mon, 09 May 2022 08:37:31 GMT

You're Welcome 🙂

Regards

Karl